Senior Business Systems Specialist (Hybrid)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities
* Leverages line of business and business system expertise including business rule and process knowledge to provide leadership for the most complex business application systems projects.
* Works closely with technology area to identify technology opportunities and share the business vision and strategy.
* Leads ideation, conceptualization, prioritization, and initiation for future system use and enhancements.
* Works with technology area to clarify business requirements where needed and assists in the development of the test strategy and plan for large and complex projects.
* Researches complex system issues and coordinates resolution.
* Researches and evaluates business system application developments and technologies within the insurance industry and business markets that are relevant to the business and future business strategy.

Specialized Knowledge & Skills Requirements
* Strong written and verbal communication skills.
* Strong organization and multi-tasking skills; able to manage self and projects.
* Strong intellectual curiosity and drive for continuous improvement; track record of demonstrating initiative and learning on the fly; tech-savvy.
* Demonstrated experience providing customer-driven solutions, support, and service.
* Demonstrated experience leading and successfully delivering technical process automation projects.
* Demonstrated advanced proficiency with relevant programming languages, (languages may vary by division or department).
* Demonstrated advanced proficiency with data extraction from relational databases and big data repositories (technologies may vary by division or department).
* Demonstrated advanced proficiency with business intelligence and collaboration software.

* Strong facilitation skills: workshops, feedback sessions, demos

* Trackrecord of improving a process-not just executing it

* Empathy and patience for users at different comfort levels with AI

* Ability to connect tool performance to outcomes (speed, quality, confidence)

* Experience testing prompts against real scenarios and edge cases

* Collects end-user examples, tags themes, and identifies patterns

*Helps define "quality" (accuracy, usefulness, tone, compliance alignment)

Licenses
* Not applicable.

Travel Requirements
* Up to 10%.

Physical Requirements
* Work that primarily involves sitting/standing.

Working Conditions
* Not applicable.

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.