IT Software Technician

IT Software Technician

Pella, Iowa

JOB SUMMARY:

As an IT Software Technician with Pella Corporation, you'll be responsible for the technical support of end users, first line troubleshooting of issues, and developing and following standard work documents for repeatable issues. Providing a high level of customer service is of the upmost importance in this role.

ESSENTIAL RESPONSIBILITIES:

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.

1. 90% Day to day support of existing environment - Tiers 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance, etc.) Tier 3 support will be handed off to other teams.

2. 10% Personal Development - Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.

3. Other duties may be assigned.

Responsibilities outside of normal business hours - Rotating support for some weekend work, off hours on call support and backup for 2^nd and 3^rd shift coverage.

QUALIFICATIONS:

Education and/or Experience: Two-year degree in a computer related field or equivalent experience.

Responsibilities: Support internal IT-based support systems. Can include, but not limited to ITSM, PPM, Orion. Support includes a basic understanding of the applications, ability to apply system upgrades and basic report writing.

Technical / functional skills:

Basic understanding of one or more of the following:

1. Relational databases
2. Report writing tools
3. Windows server operating systems
4. Unix operating systems

Travel expected: 5-10% of time

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America's Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company's Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you're most proud of - that's why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?