AVP, Commercial Technology & Operations, Market North America

dormakaba is seeking an AVP, Commercial Technology & Operations, Market North America, based in Indianapolis, IN (Hybrid). This strategic leader will oversee and optimize the technology platforms that support our commercial organization. They will own the full commercial technology ecosystem, including Salesforce and related systems, ensuring these tools enable our sales and customer experience teams to operate efficiently, make data driven decisions, and deliver exceptional customer outcomes.

This individual will act as a critical bridge between the commercial organization and IT, partnering across sales, marketing, customer experience, and global technology teams. They will modernize our tech stack, advance automation, strengthen data governance, transform revenue operations into a competitive advantage, and unlock AI-driven insights to fuel commercial growth.

HIRING SALARY RANGE: Base Salary starting at $170,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Plus, an Annual Bonus. Please visit our career site for more information on benefits.

• Lead and optimize the commercial technology ecosystem, including Salesforce and related platforms, supporting the sales and customer experience teams
• Partner with business and IT stakeholders to modernize and harmonize the commercial tech stack, driving efficiency, automation, and scalability
• Oversee CRM architecture, integrations, and lifecycle management, including connections to enterprise systems
• Drive workflow automation, AI-enabled insights, and process improvements to enhance commercial productivity and customer engagement
• Establish strong data governance and master data management to ensure a reliable single source of truth across commercial systems
• Lead and develop the CRM administration and commercial platform support teams while fostering cross-functional collaboration

• Bachelor's degree in Business, IT or related field
• 10+ years of experience in Sales Operations, Revenue Operations, or CRM Management and 5+ years of leadership experience managing CRM or commercial technology platform teams
• Advanced technical proficiency in Salesforce (Sales Cloud, Service Cloud, CPQ), and ERP implementations (SAP)
• Experience implementing master data management strategies and ensuring CCPA/GDPR compliance maintaining data integrity across systems
• Experience working with commercial technologies such as Electronic Data Interchange (EDI), call center platforms (CCaaS, Nice CXOne), customer portals, and knowledge base tools

• SAP experience, particularly S/4HANA, or other enterprise ERP platforms
• Experience driving workflow automation, AI-enabled insights, or continuous improvement initiatives
• Background in manufacturing or complex B2B commercial environments
• Experience supporting large sales organizations with diverse processes across regions or business segments
• Continuous improvement mindset with familiarity in Lean, Six Sigma, or similar operational excellence frameworks

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

We are at the heart of every place that matters. From automatic doors to cloud-based access management - as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter - apply now!

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