Medical Assistant Lead - Urology - 138671

Under the direct supervision of the Urology Nurse Manager and Nurse Supervisor, and the general supervision of clinic providers and licensed nursing staff, the Medical Assistant supports urology patients as part of our patient-centered Care Navigation Hub. This role performs a variety of work duties which requires specific knowledge and training in patient care duties within business and professions code of the State of California and/or the regulations The Joint Commission (TJC).

The Medical Assistant Lead is responsible for assisting with phone-based patient communication, MyChart message support, appointment scheduling, referral processing, care coordination, and pre- and post-procedure follow-up for urology patients. The Medical Assistant will also float to assist in urology clinics as needed.

The Medical Assistant must demonstrate strong communication, organizational, and customer service skills while working collaboratively with providers, nurses, and other healthcare team members in a fast-paced outpatient urology practice. This role plays a key part in ensuring a positive experience for patients, providers, and team members in both virtual and in-clinic settings.

The Medical Assistant is also expected to perform clinical and administrative duties within their scope of practice, following established protocols, policies, and provider direction. The position requires the ability to prioritize tasks, use sound judgment, and contribute effectively to an interdisciplinary healthcare team to support safe, efficient, and high-quality patient care.

The Lead Medical Assistant also provides training, guidance, and day-to-day support to other medical assistants, serving as a resource for the department. This includes offering direction, assisting with scheduling and onboarding, and supporting skill development. The Lead participates in improvement efforts that enhance clinic operations and patient care. Other lead responsibilities may be assigned as needed.

• Certified Medical Assistant (CMA) OR Certificate of completion of a Medical Assistant training program.

• BART or BLS at time of hire with commitment to get BART within six (6) months of hire date.

• Minimum of three (3) years of Medical Assistant experience.

• Recent experience in Urology within the past three (3) years.

• Experience with answering phones, patient questions, making appointments, and coordinating care.

• Knowledge of medical terminology, online scheduling, universal precautions, and proper use of body mechanics.

• Requires initiative, the ability to prioritize demands, and the ability to work in a teamenvironment.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• One (1) year of EPIC & Cadence experience, or equivalent system.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and a pre-employment physical.