Customer Service Representative-Manufacturing

TITLE: Customer Service Representative-Manufacturing

LOCATION: Hybrid in Alsip, IL

COMP RANGE: $51,000 - $76,277

Griffith Foods is hiring a detail-oriented and proactive Customer Service Representative-Manufacturing with a strong manufacturing order management background to oversee the full lifecycle of customer orders from initial placement through final delivery.

This is your opportunity to ensure an exceptional customer experience while supporting core Supply Chain, Operations, and Quality functions.

As a Customer Service Representative-Manufacturing, your responsibilities will include:

• Manage all aspects of customer orders, including entry, tracking, documentation, and on-time delivery.

• Collaborate closely with Scheduling, Planning, Operations, Quality Systems, Transportation, Manufacturing, Purchasing, Pricing, and Sales teams.

• Perform root-cause analysis on order, shipment, and documentation issues and implement effective corrective actions.

• Maintain accurate customer records, order histories, and documentation (spec sheets, Kosher/Halal certificates, MSDS requests, etc.).

• Monitor order status and proactively communicate updates or delays to customers and the Sales team.

• Negotiate order lead-times within approved Supply Chain guidelines.

• Coordinate customer returns, adjustments, credits, and complaint resolutions through the CAPA system.

• Contact transportation partners for shipment tracing, damage follow-up, and delivery confirmations.

• Process invoices for customer shipments and ensure billing accuracy.

The Customer Service Representative-Manufacturing position is well-suited for you if you:

• Have a strong background in manufacturing order management.

• Have a strong understanding of basic Supply Chain concepts.

• Have proven customer service experience in a Manufacturing setting.

• Exceptional communication skills and the ability to work cross functionally.

• Are extremely organized while managing multiple priorities in a fast paced environment.

• Have a problem solving aptitude with experience using root-cause analysis.

• Have experience in handling confidential and proprietary information.

Qualified candidates will have:

• Associate's Degree; Bachelor's Degree is preferred, or equivalent relevant experience.

• Minimum 2+ years of proven success in a customer service role with top level clients.

• Proficient in MS Office skills, such as Word and Excel.

• willingness to work onsite in ALSIP, IL up to 5 days per week

What will set you apart:

• Experience with ERP systems (preferably Microsoft D365)

Griffith Foods embraces WorkFlex, allowing employees to work remotely, and select options like compressed work weeks, flex time, etc. that creates an effective workplace where work patterns meet the needs of both employers & employees.