Wireless Quality Assurance Engineer

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The Wireless Priority Services (WPS) Wireless Quality Assurance Engineer is the wireless interface between WPS Engineering and WPS Operations, for performance monitoring, performance reporting, and WPS wireless system parameter compliance in accordance with Wireless Priority Services products.

The Wireless Quality Assurance Engineer is responsible for:

• Wireless network performance monitoring, analysis, and reporting.

• Works closely with engineers and cross-functional teams to identify and establish operational measurements and metrics.

• Verifies network element configuration parameters that meet Priority Service performance, usability, scalability, reliability, and security needs in accordance with customer contractual requirements.

• Producing technical documentation for network parameter configuration.

• Implements a nationwide Radio Access Network (RAN) Parameter verification program.

• Serves as a liaison between Wireless Engineers, Operation Specialists, and other internal resources in resolving wireless Priority Service performance issues.

• Coordinates the development and delivery of contractually required reports to customers, evaluating 4G/5G eNB/gNB parameters quarterly to ensure all contractual requirements are met.

What we're looking for...

You're great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing wireless network environment. You are dependable and enjoy the flexibility necessary to support the rotational needs of a technical support environment. You enjoy developing and maintaining excellent proactive, working relationships with all appropriate levels within and outside the company, especially internal teams. You thrive on researching highly technical subject matter, organize information from multiple sources, utilizing various wireless network tools, and express technical information in written form that is comprehensible to a wide audience of readers.

You'll need to have:

• Associate's degree or two or more years of relevant experience.

• Three or more years of relevant work experience.

• Experience with wireless network performance monitoring, analysis, and reporting.

• Knowledge of telecommunications technologies with an emphasis on wireless technologies.

• Experience in Quality Assurance methodology

• Ability to obtain and maintain a government issued security clearance.

Even better if you have one or more of the following:

• Bachelor of Science degree (or higher) in Electrical Engineering, Computer Science, Telecommunications.

• Three or more years of directly related experience in a telecommunications service provider network.

• Functional knowledge of various software tools (Airwave, NCWS, Real Time Tool, Netscout, Trucall, xLPT, and PGP).

• Knowledge of Ericsson ENM, Nokia NSP, Samsung USM.

• Experience in Python scripting.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.