Key Account Manager

About Axle Logistics

Meet Axle Logistics: an award-winning logistics company that doesn't fit the mold.

We pride ourselves on changing the industry standard and setting a new tone in the logistics field. Ask our current employees what it's like to work here, and you'll hear words not often used to describe a logistics shop: energetic, contagious, addicting, inspiring, meaningful, rewarding, and fun.

At Axle Logistics, we strongly embrace the entrepreneurial spirit and have a passion for providing real opportunities to ambitious professionals who share our energy and competitive nature. Whether you're a recent college graduate or a seasoned business professional looking for a career change, we can provide you with a path for success through our comprehensive training program, professional development process, and unlimited access to a dynamic leadership team with years of experience in the industry.

We love to see each other win. Positive attitudes produce positive results, and that spirit is the foundation of everything that we do.

About the role

Axle Logistics is in search of an outgoing and organized individual looking to grow and develop client relationships. Based in the Knoxville TN headquarters, the highly impactful role of Key Account Manager requires direct collaboration with our National Sales Executives. From onboarding new clients, understanding their needs, and creating KPIs - an Axle Key Account Manager must be a dynamic multitasker focused on relationship building and strategic account growth.

What you'll do

* Assist with onboarding of new clients to ensure a clean transition from NSE
* Understand clients KPIs and create internal SOPs
* Develop, maintain, and grow relationships with client key stakeholders
* Develop management reports to track KPIs and adherence to set targets
* Oversee and manage customer activities and serve as an escalation point
* Implement and continuously sell Axles portfolio of value adds and additional modes of service
* Facilitate quarterly business reviews to evaluate metrics, and discuss new opportunities as well as operational challenges
* Ensure internal operations are exceeding account expectations
* Assess client's transportation budgets while managing spend, change, and risk
* Financial Management of account(s):
o Budgeting
o Demand planning
o Monthly forecasting

Qualifications

* Ambitious, outgoing, and success-driven mindset
* Strong email, phone, and face-to-face communication skills
* Proven history of successfully landing and closing new business
* Ability to multitask in a fast-paced environment
* Self-development on changes within the transport & logistics industry
* Continuous Sales and Business Development mentality

* 3 years of preferred brokerage setting or high-volume asset account setting experience

Axle Logistics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.