Intelligent Automation Product Manager - Remote - 138675

UC San Diego Health is on a journey to build and mature enterprise intelligent automation and applied artificial intelligence capabilities that deliver meaningful, measurable impact at scale. This work reflects a sustained organizational commitment to developing these capabilities as a core part of how care is delivered and supported across the health system. The purpose of UCSDH's intelligent automation efforts is grounded in the quadruple aim, using AI enabled technologies to simultaneously expand access to care, improve clinical and operational outcomes, enhance quality and safety, and support a better experience for both patients and care teams. A key focus of this work is leveraging automation and AI to reduce administrative burden and enable clinicians and staff to spend more time on direct patient care.

Central to this strategy is the Mission Control vision, which brings together real time data, automation, and AI driven decision support to provide system wide insight and action across the care continuum, including population health. The technology landscape supporting this work is intentionally dynamic, with an emphasis on identifying the best fit solutions over time while scaling a cohesive enterprise intelligent automation platform that may comprise multiple complementary tools and capabilities.

This role emerged from the Jacobs Center for Health Innovation and now operates within core UC San Diego Health Information Services under shared leadership with JCHI, maintaining close ties to innovation while driving operational scale and durability.

Position and Team

UC San Diego Health is seeking an Intelligent Automation Product Manager to lead a growing portfolio of intelligent automation and enterprise AI products that support operational and clinical transformation across the health system. This role will focus on advancing intelligent automation initiatives as well as adjacent product domains such as Enterprise AI, data science enabled products developed with JCHI, and, over time, other innovative digital health products and services aligned to this shared strategy. JCHI and Information Services closely with shared leadership and a focus on developing and scaling durable capabilities that move from innovation into enterprise operations. The position reports to the JCHI Co-Director, who provides functional leadership for Intelligent Automation and Enterprise AI initiatives and works across JCHI and Information Services stakeholders to align priorities, capabilities, and delivery.

This is a product leadership role that owns the full product lifecycle, including problem framing, solution design, prioritization, delivery planning, launch, adoption, and ongoing performance management. The role leads cross functional teams that include automation engineers, AI specialists, Epic and enterprise application teams, and system architects, with engineers and technical teams responsible for build and implementation while the Product Manager drives outcomes, value realization, and sustained operational fit, in close partnership with Operations Project Managers who lead operational change management and value realization activities. The role is distinct from technology project management positions, with the primary focus on product strategy, roadmap, design, delivery, and lifecycle management. In practice, this role is primarily product management with a limited project management component, whereas existing project management roles are primarily delivery focused with limited product management. As part of strengthening product management discipline across the organization, this role is expected to complete formal product management training aligned with the organization's product operating model.

What We're Looking For:

The ideal candidate brings experience leading intelligent automation products in complex healthcare or enterprise environments, with familiarity across platforms such as Notable Health, Epic Agent Factory, Amazon QuickSuite, UiPath, and Blue Prism. The role requires comfort operating above individual tools or implementations, with an understanding of how multiple automation and AI solutions fit together as part of a cohesive enterprise intelligent automation platform. Successful candidates are motivated by improving real world health system operations and are driven to deliver solutions that create measurable impact at enterprise scale.

Experience with agentic AI systems that leverage generative and predictive models is strongly desired, including familiarity with the full product lifecycle from design and development through testing, evaluation, deployment, and ongoing monitoring and management. Candidates should be able to translate emerging AI capabilities into practical, governed, and scalable products that improve access to care, support clinical and operational teams, and deliver sustained value across the organization.

Successful candidates will also demonstrate broad familiarity with enterprise health system operations and technologies, including patient access, clinical operations, and administrative workflows, as well as cloud platforms, electronic health records, healthcare integration technologies, omnichannel engagement systems, and adjacent enterprise systems that support care delivery. The role requires the ability to work effectively across clinical, operational, technical, and vendor stakeholders, and to lead product strategy in environments where innovation, scale, and operational rigor must coexist.

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training. Related experience includes product management of intelligent automation or workflow orchestration solutions; AI-enabled operational platforms; enterprise application products integrated with EHR systems such as Epic; healthcare integration and interoperability technologies (e.g., HL7, FHIR, APIs); omnichannel engagement platforms; vendor-supported automation solutions; and enterprise digital transformation initiatives in complex healthcare or large-scale enterprise environments.

• Advanced knowledge of product development concepts, practices, standards and processes.

• Proven ability to identify key issues critical to the organization's long-range success of a desired product or service.

• Proven ability to research, collect and analyze information to use in determining product options or alternatives.

• Advanced organization and project management skills to lead large or multiple cross-functional teams

• Advanced verbal communication skills to effectively present, negotiate, convey and explain information.

• Advanced written communications skills to draft clear, concise documentation, reports and specifications.

• Ability to lead, build consensus and promote the exchange of information among project team, internal and external constituencies.

• Advanced knowledge of Microsoft Office Suite software.

• Strong product management discipline, including roadmap development, prioritization, lifecycle management, and outcome measurement.

• Pragmatic Institute certification in Product Management, Product Operations, Product Innovation, or a combination thereof preferred. If not currently certified, completion of relevant Pragmatic Institute certification(s) aligned to the role's scope is required within four months of hire.

• Experience authoring and leading the development of product artifacts, including product roadmaps, product and solution architecture diagrams, interface and integration architecture diagrams, data flow diagrams, business process flow diagrams, agent diagrams, and governance frameworks.

• Experience contributing to or helping operationalize a product operating model, including intake, prioritization frameworks, KPI tracking, governance processes, and portfolio reporting.

• Demonstrated ability to independently manage smaller initiatives, including timeline coordination, dependency tracking, and risk management, with experience partnering effectively with dedicated project managers on larger, complex efforts preferred.

• Intelligent automation and workflow orchestration platforms, such as Notable Health, Epic Agent Factory, Amazon QuickSuite, Microsoft Power Automate, UiPath, and Blue Prism.

• Agentic AI systems, including generative and predictive AI applied to operational or clinical workflows, with familiarity across the lifecycle from design and development through testing, evaluation, deployment, and monitoring.

• Omnichannel engagement platforms, including telephony, SMS or text messaging, mobile push notifications, patient portals, secure messaging, chat, and automated outreach.

• Enterprise healthcare and adjacent enterprise systems, including Epic applications and modules (hands-on build experience is a plus but not required), as well as systems such as patient safety, ERP, survey/experience, timekeeping, and analytics platforms.

• Healthcare integration and interoperability technologies, including HL7, FHIR, APIs, event-driven architectures, and frameworks such as Model Context Protocol (MCP) that support agentic AI.

• Experience applying AI governance, evaluation, and safety frameworks, including oversight of model performance, bias mitigation, human-in-the-loop controls, and regulatory or compliance considerations in healthcare environments.

• Experience evaluating AI performance using quantitative and qualitative metrics, including outcome measurement, reliability, and operational impact.

• Operational familiarity with one or more healthcare domains, including patient access and scheduling, population health, outpatient and inpatient clinical operations, perioperative workflows, revenue cycle, or care coordination and transitions of care.

• Experience partnering across engineering, clinical, operational, and executive stakeholders to define, scale, and sustain digital products in complex healthcare organizations.

• Experience evaluating and managing vendor-based AI solutions and enterprise SaaS tools, including serving as a product liaison to assess capabilities, align roadmaps, and coordinate delivery with platform vendors and external partners.

• Experience operating within large academic medical centers or integrated delivery systems

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

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To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace