Senior Manager - Network Operations

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Verizon's Consumer Wholesale organization is a high-growth engine, driving revenue and subscriber expansion through strategic MVNO distribution channels. As the Senior Manager of Network Operations, you will lead a high-impact engineering organization dedicated to the operational success of Verizon's two largest MVNO partners. You are not merely a technical lead; you are the strategic operational architect and the primary executive liaison responsible for safeguarding massive-scale revenue streams and protecting Verizon's reputation as a premier network provider.

• Executive Operational Governance: Serve as the principal strategic point of contact and direct liaison for C-suite and VP-level executives within Verizon's largest wholesale organizations.

• Strategic Engineering Leadership: Direct and motivate a specialized team of Senior Engineer Specialists, providing the technical coaching and performance management required to meet the sophisticated demands of top-tier partners.

• Mission-Critical Crisis Orchestration: Act as the ultimate authority and escalation point for systemic network or provisioning failures. You will lead the "War Room" response, bypassing standard recovery protocols when necessary to implement high-impact fixes.

• Cross-Functional Ecosystem Leadership: Navigate the organizational landscape to orchestrate synergy between Network, IT, and Device teams, ensuring internal resources are prioritized to meet strategic business objectives.

• Operational & Digital Transformation: Influence the technical roadmap by defining requirements for enhanced network tools and provisioning systems specifically tailored to optimize the high-volume reseller experience.

• Data-Driven Business Strategy: Leverage advanced analytics from tools like MTAS, RTT, and WFM to identify root causes and drive business decisions that minimize financial penalties and churn.

• Autonomous Decision-Making: Exercise delegated authority to independently reallocate resources and prioritize strategic accounts during regional outages or conflicting project

What we're looking for...

Outcomes-Driven Leadership: An analytical leader who thrives in high-pressure, fast-paced environments and can deliver challenging messages to external partners with clarity and confidence. Strategic Problem Solver: Someone who digs deep into complex, multi-domain issues and trusts their judgment to make independent recommendations that protect the business. Organizational Navigator: A great teammate capable of influencing cross-functional partners (Legal, Finance, IT) to align on shared goals.

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience leading and managing cross-functional teams with accountability for major business initiatives.

• Demonstrated experience in data-driven decision-making and project management under deadline pressure.

• A degree in Computer Science, Information Technology, or Business Administration.

• Technical proficiency with industry-standard tools: MARS, MTAS, NSP Lite/Delphi, RTT, WFM, WNP, IOP, ECHO, Airwave, DMD, Syniverse, and NeuSta.

• Experience managing "Tier 1" channel relationships and navigating complex contract negotiations.

• Advanced skills in G Suite and data visualization for executive presentations.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.