Manager - Facilities

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!

This role will oversee facilities maintenance program in assigned restaurant to SR DAO / Region / Division (200+/- restaurants) Through analysis, planning, and resource management, support annual operating plan (AOP) by driving cost effective use of internal maintenance supervisors and technicians. Communicate and partner with Sr DAO and DAOs on maintenance cost and quality control to protect brand image and support same store sales growth. Manage R&M capital budgets.

Responsibilities

Manages Supervisor and technician workforce to maximize efficiency and service quality.

Training

• Identify Supervisor, technician, and operator training needs on new and existing equipment through data analytics.

Planning, Scheduling and Productivity

• Manage Supervisors and technicians to ensure maximum productivity and service levels from internal technicians.

• Analyze Department P&L results to provide monthly results and hold quarterly business review meetings with teams.

• Utilize KPI metrics to evaluate technician productivity and level of service.

• Assist supervisor and technicians on root cause analysis when team productivity level is below target and guide as to how to improve team productivity.

Standard Operating Procedures

• Conduct and document bi annual restaurant visits with Supervisors and technicians to observe, coach, calibrate and validate that standard operating procedures are being followed.

• Create and implement action plans to correct or modify technician and vendor performance or resolve outstanding issues where deficiencies are noted.

Supervisor and Technician Performance Evaluation

• Analyze scorecard results from Corrigo to assess vendor and technician performance.

• Obtain feedback from Operations partners on overall vendor and tech support.

Personal development for career advancement

• Provide feedback on Supervisor and technician IDP and coaching to ensure professional development and advancement of talent.
• Ensure Supervisors are having IDP meetings with technicians.

Routinely communicate and consult with Operations partners regarding maintenance cost control and quality assurance.

Operations Business review process

• Analyze monthly Area P&Ls to identify high cost, trends, and/or over budget line items. Develop action plans to reduce costs through data driven analysis.

• Review status of capital projects to assess progress against capital plan and budget.

• Partner with operations and manage process for cost effective and timely remediation of FSA / FE / QA audit results.

Planning and Scheduling

• Partner with Operations leadership on multi-purpose restaurant visits concentrating on high-cost repair and maintenance items, technician and vendor performance, R & M capital planning, and operations equipment care and procedures. Visits to evaluate the following items.

• Employee and Guest Safety
• Food Safety
• PM Task Evaluation and Recommendations
• R&M Best Practices

System initiatives

Incorporate Facility Dept required activities for system Initiatives (program/product rollouts) in monthly and updated planning calendars and communicate with Operations partners.

Manages R&M capital budgets

• Restaurant Inspections -Participate in planned restaurant inspections to determine scope of work for R&M capital projects

• Planning and Execution - Develop all information for the eCAR, includes obtaining bids if appropriate. Review eCAR plan and schedule work and communicate with business partners. Oversee work; develop punch list and follow-up to completion.

• Budget Management - Review monthly with DAO, actual to budget R&M capital reports.

Unplanned Equipment Replacement - Manage process to replace capitalized equipment due to failure (emergency)

Oversees system management and data analysis

• Parts Management -Recommend minimum/maximum stocking levels based on usage. Ensure parts are organized in a ready-to-use manner.

Repair Cost Analysis - Evaluate high frequency KOE repair cost and determine reason for high cost and/or frequency of repairs. Develop cost control strategies including repair versus replace guidelines.

Oversee Asset management to maximize useful life through effective programs.

• Preventive Maintenance - Manage completion of technician PM tasks according to schedule and scope.

• Building and Key Operating Equipment Maintenance - Evaluate and analyze quality and cost of building/KOE repairs. Ensure effective use of company tools, vans and inventory. Analyze cost of technician repairs and assess training needs

• Asset Data and Warranty - Ensure that all asset data is captured in Corrigo. Review Corrigo work orders to confirm all material and labor warranties are captured.

Education/Skills:

• B.S./B.A. degree preferred. 5 -7 years' experience in related multi-unit facility environment; with emphasis on management, in a restaurant environment.
• Strong technical knowledge of HVAC, refrigeration and EPA laws. Through knowledge of electrical, plumbing, and building maintenance.
• Financial acumen and understanding of budget analysis and variance determination. Strong communication skills are a must. Management, organization, planning and computer skills all critical

Expected Work Location (Field): It is expected that you will primarily perform work at Wendy's Restaurants or to other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite

Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is $115-126k. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance.

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.

NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.

Pay Range: $115,000.00 - $126,000.00 Annually