New

Loss Mitigation Intake Coordinator

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Diego
Feb 07, 2026
Loss Mitigation Intake Coordinator Guild Mortgage Company Job Type: Contract (3 months, with potential extension and possible conversion to full-time) Schedule: Onsite \| Monday-Friday, 7:30 AM - 4:00 PM About the Role The Loss Mitigation Intake Coordinator plays a key role in supporting borrowers experiencing financial hardship. This position is responsible for managing the initial intake process for loss mitigation requests, ensuring applications are complete, compliant, and processed in accordance with investor guidelines and federal regulations. The role is fast-paced, detail-oriented, and highly repetitive, requiring strong organizational skills and the ability to manage a high volume of daily communications. Key Responsibilities * Manage a high volume of borrower emails related to loss mitigation requests, appeals, and complaints * Initiate and process loss mitigation requests, including retention reviews and payment deferrals * Gather, review, and validate financial and supporting documentation to create complete loan workout packages within required timelines * Ensure compliance with investor, insurer, state, federal, CFPB, and National Servicing Standards guidelines * Enter and upload documents into the BLITZ/AIQ document repository and properly update internal tracking systems * Follow up on outstanding documentation or issues to ensure timely decisioning * Provide exceptional customer service by responding promptly and professionally to borrower inquiries * Maintain accurate and up-to-date records of borrower interactions and documentation * Support front desk duties, including monthly bulk mailings and specialized mailing campaigns * Work closely with a small team (approximately 4 members) to ensure smooth and efficient operations Qualifications * Prior experience handling loss mitigation, loan servicing, or mortgage-related documentation * Ability to manage high-volume, repetitive work while meeting strict deadlines * Understanding of RESPA / Regulation X requirements * Strong attention to detail and documentation accuracy (including proper I5 documentation) * Proficiency in Microsoft Office and Excel * Quick learner who thrives in a fast-paced environment Work Environment * Onsite role with standard business hours * Highly process-driven and deadline-focused * Collaborative team setting supporting loss mitigation operations Job Type & Location This is a Contract to Hire position based out of San Diego, CA. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in San Diego,CA. Application DeadlineThis position is anticipated to close on Feb 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.