Spa Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two - with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers

Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

The Spa Manager at TradeWinds Resort is responsible for the overall leadership and day-to-day operations of the Spa. This role ensures exceptional guest experience, strong financial performance, and seamless operational execution across spa and retail environments. The Spa Manager leads and develops a diverse team, drives revenue through service and retail sales, and partners closely with marketing and other departments to support the resort's brand and business goals.

Develop and execute the spa's annual business plan, aligning revenue, labor, and expense strategies with overall resort objectives.
• Position the spa as a key profit center and experiential driver within the resort.
• Develop and execute promotions to increase spa and retail revenue in collaboration with the hotel marketing team
• Leads spa retail inventory and purchasing strategy, optimizing product assortments, pricing, and merchandising to drive revenue and enhance guest experience.
• Closely monitors the financial performance of the Spa and retail operations, providing solutions to improve problem areas and assisting in implementing corrective measures.
• Oversee daily operations of the Spa and retail to ensure smooth, efficient workflows.
• Keep accurate and up-to-date records and statistics on the spa department employees.
• Deliver consistent, high-quality guest service and promptly resolve guest concerns or complaints in a professional, solution-oriented manner.
• Uphold the highest standards of cleanliness, hygiene, and safety in compliance with all health, safety, and licensing regulations.
• Ensure compliance with company policies, procedures, and TradeWinds brand standards.
• Ensure appropriate staffing levels based on guest demand, business volume, and seasonal trends.
• Recruit, hire, train, schedule, coach, and evaluate spa members
• Ensure visual merchandising standards are met and maintained across all spa retail spaces.

• Valid Massage Therapist License (required to act as Designated Massage Establishment Manager)
• 2-3 years of supervisory or management experience in spa and resort operations preferred.
• Prior guest service leadership experience, preferably in a resort or luxury hospitality setting.
• Strong leadership, organizational, and interpersonal skills.
• Proven ability to meet and exceed sales, service, and operational goals.
• Friendly, outgoing, and attentive personality with a passion for guest satisfaction.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.