Branch Operations Audit Specialist

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Division: Retail Banking

Department: Branch Operations

Reports to: FVP, Branch Operations

Status: Non-Exempt

Grade: 6

Salary Range: $19.00 - $31.86

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location:

Purpose/Objective:

Branch Operations Audit specialists are responsible for cash and negotiable items audits and ongoing operational monitoring and reporting for assigned locations in Eastern and Central MA, CT, and RI. Maintains comprehensive knowledge of policies, procedures, products, services and related state and federal regulations with a proven operational focus. Works with Retail Banking and Branch Operations leadership to resolve operational challenges of assigned areas. Must be available to work flexible work schedules/shifts, to accommodate the extended operating hours and business needs of the retail branch network. Position requires travel across assigned locations and the ability to stay productive while working independently.

Key Accountabilities:

• Conducts and scores branch surprise audits for assigned subset of retail branches. Audits branch cash and negotiable instruments and reviews individual branch operations for proper completion. Reviews samples of branch transactions, paperwork, and monitoring for procedure adherence. Compiles documentation for Branch Operations Audit Team Lead review and makes recommendations based on findings. 70%

• Provides feedback to Retail Banking and Branch Operations leadership to identify regional and bank wide trends. Works in conjunction with combined leadership team to ensure branches are operating effectively. Attends Branch Manager meetings and provides content as requested. May be deployed to conduct on the spot cash audits or branch support. 20%

• Assists with projects affecting Retail Banking and Branch Operations. Serves as resource for branch staff regarding new or updated processes. Stays abreast of and demonstrates extensive knowledge of products and services offered, applicable laws/regulations, and policies and procedures. 10%

• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:

• High school diploma
• Minimum 3 years' experience in Operations/Audit or equivalent work experience
• Advanced knowledge of FIS applications

Experience:

• Ability to travel across the Eastern New England footprint with reliable transportation required
• Flexible work schedule between standard hours of 7am-7pm, expectation to virtually attend meetings as needed
• Reliable home internet connection with ability to directly connect to modem

Skills & Knowledge:

• Proficient computer skills, i.e. Word, Excel, Access
• Excellent written and verbal communication skills
• Ability to interface with all levels of staff, including management
• Proven track record of managing multiple priorities, follow-through on projects and meet deadlines
• Ability to work independently and productively in a remote work environment

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Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.