Supervisor, Quality & Training

The Qualityand TrainingSupervisor is a visible leadership and development role.This individualis responsible forsupporting the quality programs in the warehouseandfor the coordination and delivery of training courses that are required by DSV and the client.He/shewill report to the siteQuality Manager.

This role supports local continuous improvement activities, document controls, and ISO activities.The programs would include but are not limited to quality control, work measurement, manufacturing methods, safety, and work instructions. He/she will be responsibleto assistin oversight & maintenance of the siteregardingsite procedures & work instructions, safety incident investigations, safety inspections & audits.He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quality

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  Maintains compliancetointernational,industryand customer-specific quality standards.

  
  

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  Leads and individuallyperformsas needed, the analysis of product/service issues todetermineroot causes.

  
  

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  Manages and communicates change control processes to all departments.

  
  

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  Responsible for the coordination of internal and external auditing plusmaintainingthe internal quality audit system.

  
  

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  Assistsin implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards:ISO 9001:2008

  
  

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  Assistsin the establishment,implementation,and evaluation of quality management system metrics.

  
  

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  Provides guidance and support for both customer service and quality departmentsassistingwith problem solving and improvement opportunities.

  
  

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  Manages customer driven continual improvement roadmaps.

  
  

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  Drives Continuous Improvement Programs at all levels including education of these programs

  
  

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  Develops and conducts training on the quality system and other related topics.

  
  

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  Oversees document control; updating,creatingand publishing controlled documents including sending change notifications to effected parties/departments andfollowsup on the Quality Management System.

  
  

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  Develops and implements administrative systems including record management, traceability, and trend reporting.

  
  

Training

Facilitate shift training on safety, operations, quality, standard updates, and procedureupdates.

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  Implement OJT training programs, as required, to improve site performance.

  
  

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  Conduct and supervise training and development programs for employees.

  
  

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  Plan and deliver OJT training courses and programs necessary to meet trainingneedwhile keeping in consultation with department heads.

  
  

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  Ensure all training information is entered into the matrix.

  
  

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  Ensure site safety & training programs meet all regulatory, DSV and client requirements.

  
  

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  Ensure site programs areauditready to meet ISO (client) & 5-Star (DSV) requirements.

  
  

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  Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.

  
  

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  Responsible for equipment operator training, certifications, documentation, and record keeping.

  
  

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  Evaluate all Associates skill levels to identify outages and retrain all Associates on any updates.

  
  

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  Ensureall staffing changes are accurately reflected in the database and in the training files.

  
  

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  Ensure all information is communicated with your manager.

  
  

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  Special requirements(OT, vision, strength, etc.).Needs to be flexible with scheduling, could berequiredto change days and hours of work for training purposes.

  
  

OTHER DUTIES

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  Performs other duties as assigned.

  
  

• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

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  Communicates all problems and questions to site leadershipand implements solutions to minimize risk.

  
  

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  Followall safety procedures.

  
  

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  Responsible for all equipment, supplies, documents, and materials related tojob.

  
  

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  Responsible for following all DSV policies and procedures.

  
  

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  Complies withall federal, state, and local regulations.

  
  

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  Communicates with all levels of staff andthe publicasappropriate tothe job.

  
  

SKILLS & ABILITIES

Education & Experience:

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  Must have ahigh school diploma

  
  

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  Minimum of2yearsof supervisorexperience working intrainingand/or warehousing.

  
  

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  Prior experience in developing and implementing compliance strategies and plans.

  
  

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  Preferred: PriorMHE certification / knowledge of basic MHE operation.

  
  

Certificates, Licenses, Registrations or Professional Designations

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  Satisfactory completion of a forklift training program

  
  

Other

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  Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

  
  

Computer Skills:

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  Proficient in Microsoft Office (Excel, Work, and Power Point)

  
  

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  RF Scanners

  
  

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  WMS functions

  
  

Language Skills

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  English (reading, writing, verbal)

  
  

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  Business communication

  
  

Mathematical Skills

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  Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling,storingand distributing client products

  
  

Other Skills

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  Strong attention to detail accuracy andaccomplishjobtasksin a timely manner

  
  

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  Good organizational and personnel skills

  
  

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  Good communicationskills, written and oral

  
  

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  Good leadership, supervision, and planning skills

  
  

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  Able to work flexible schedules, including nights and weekends, as required by the operation

  
  

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  Participate inestablishedcross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able toassistas a back-up when the need may arise.

  
  

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  Must be able to effectively adapt to change and thrive in a stimulating, fast-pacedwork environment.