Senior Manager, Systems Engineering

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

**Candidate must possess a TS/SCI Security Clearance with polygraph**

Salesforce is seeking an Engineering Leader to join the Operations and SRE organization! Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers responsible for building industry leading software - like CRM, Data Cloud, and Agentforce - for our sponsoring customer. As the leader of the Operations and SRE organization, your team leads efforts to expand the offerings available to our customers by building features and services into our existing platform. In addition, your team is responsible for both "away team" functions, where your team works with commercial partners to improve their existing offerings to work in restricted environments, and craft custom solutions to work - solving unique problems in scalable and repeatable ways.

PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your having and maintaining the specific level of U.S. government background investigation and clearance required for this role.

For Operations and SRE activities occurring in restricted regions act as coordinator between the build engineers and the commercially led service teams who own and operate services.

Ability to operate in the fast paced environment and solve sophisticated issues quickly optimally prioritize multiple priorities

Ensuring that work carried out by the Operations and SRE team is executed in such a way as to align with the company's internal compliance policy and directives

Being available to discuss and resolve technical issues and customer concerns with other technical staff as the need arises.

Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team

Identifying work opportunities and preparing or assisting with the preparation of technical proposals as the need arises.

Work to automate detection and resolution of recurring Operations and SRE issues in the restricted environment.

Active TS/SCI clearance with polygraph required

A related 4-year technical degree or equivalent work experience required

4+ year proven experience managing a team of developers or engineers operating in a restricted environment.

Systems engineering experience in enterprise scale internet service engineering or support role

Mentoring/training systems engineers.

Proven experience in culture setting for larger organizations - being able to influence change across multiple teams and disciplines - including those teams without experience working in restricted environments

Program and product management skills - track record of delivering technical programs, projects, and products in a highly technical multi-team environment

Systems engineering fundamentals (networking, storage, operating systems)

Leading development life cycle processes and best practices, esp. in the areas of deployment automation

BS or higher degree preferred in Computer Science plus relevant job-related experience

Expertise in Kubernetes based deployments and Kubernetes based development.

Hands on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKs

Experience in Docker orchestration and management.

Experience in managing incident response and teams that are responsible for incident management

Ability to analyze and leverage data and metrics driven focus, both qualitative and quantitative.

Experience working within both the Intelligence Community (IC) and Department of Defense (DOD) environments

Experience with distributed systems at scale

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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