Program Coordinator

Lubbock

43729BR

College Readiness

Position Description

Supports the program director by performing administrative duties related to planning, directing and coordinating both the academic and operational activities of the program.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Provides frontline customer service to students, advisors, faculty, and campus partners by responding to inquiries related to TSI placement, exemptions, course pairings, testing, and holds through email, phone, and Teams communication channels.
• Manages daily communication workflows, including monitoring and responding to departmental inboxes, routing escalated cases to the Program Director or data requests to the Data Analyst, and maintaining organized records of student interactions.
• Maintains and updates the College Readiness and TSI websites, ensuring information is accurate, accessible, and compliant with institutional communication standards. Coordinates updates with Marketing, Communications, and IT Web teams.
• Develops and produces student facing materials, including handouts, guides, infographics, digital content, and event materials used for orientations, resource fairs, and other outreach activities.
• Identifies common questions, recurring issues, and communication gaps, making minor adjustments to processes, messaging, or student resources to improve clarity and operational effectiveness. Independently proposes solutions for review.
• Maintains familiarity with TSI placement rules, institutional processes, co-requisite course structures, and registration workflows to ensure accurate and consistent guidance is provided to students and advisors.
• Maintains internal resources, such as communication templates, advisor reference materials, and process guides, ensuring consistency in departmental messaging and student support.
• Supports departmental events and outreach, including assisting with setup, providing information to attendees, and representing College Readiness at orientations, campus activities, and recruitment events.

Knowledge, Skills, and Abilities

The position requires knowledge of TSI placement rules, institutional academic processes, and frontline customer service practices, along with skills in clear communication, active listening, and managing multiple student support channels. The coordinator must be able to maintain accurate records; create and update website content and student-facing materials; and effectively use Microsoft Office, Teams, Outlook, and related systems. The role requires the ability to explain complex information in a student-friendly manner, work independently to resolve routine issues, make minor improvements to communication processes, and interact professionally with diverse students, advisors, and campus partners while maintaining confidentiality and accuracy.

Required Qualifications

High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

A Bachelors degree is preferred. Additional preferred qualifications include experience in higher education or student services roles, especially those supporting academic processes. Preference will be given to candidates with skills in website content updates and proficiency in Microsoft Office, Teams, and institutional systems. Strong communication skills, accuracy in handling student information, and the ability to independently resolve routine issues or suggest process improvements are also desired.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Job Family

Academic Affairs

Job Sub Family

Academic Affairs

Hourly Pay Range

$17.69 - $22.98 - $28.32

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.