Managing Director, US REMS

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

About the opportunity

The Managing Director, US REMS is responsible for leading and growing the REMS business line in the Kansas City market. This role provides executive oversight of property management operations while driving new business development and delivering consistent service excellence. The Managing Director plays a critical role in expanding market presence, strengthening client relationships, improving operational performance, and increasing EBITDA through disciplined financial management and team leadership.

In this role, your responsibility will include...

• To provide strong leadership, coaching, and professional development to ensure highperforming teams aligned with departmental and company objectives.

• Fostering a collaborative, accountable culture and address performance or conflict issues proactively and effectively.

• To ensure staff execution aligns with REMS standards, policies, and service expectations.

• Developing and executing strategic business development initiatives within the assigned market.

• Leading the transition and onboarding of new accounts, ensuring a seamless client experience.

• Maintaining a solid understanding of market conditions, competitive landscape, and client needs.

• Promoting and selling the REMS platform to both internal partners and external clients.

• Provide budget guidance and financial projections for review and approval by senior leadership.

• Reviewing monthly financial statements and performance metrics for the business unit

• Driving profitability and operational efficiency while maintaining service quality.

• Demonstrate strong financial acumen, including pricing of new business in accordance with Colliers guidelines.

• To ensure consistent delivery of highquality property management services across the portfolio.

• Oversee property operations and ensure compliance with all applicable standards, including: Life safety and risk management, Client accounts receivable and collection, Legal proceedings and vendor contract management, Process, policy, and operational compliance.

• Participation in special projects, reporting, and other initiatives as assigned by the President or REMS leadership team.

• Demonstrates effective management, leadership, coaching and development of staff to achieve department and company objectives. Works on conflict resolution with staff in a timely manner.

• Works as a part of the Real Estate Management Services leadership team to develop and deliver departmental goals, objectives and systems.

• Maintains regular contact and builds solid working relationships with Managing Directors and department leaders, Clients and their appointed staff, to ensure the highest level of customer service.

• Reviews and controls all corporate property management operating income and expenditures for its respective market.

• Prepares corporate annual operating and capital expenditure budgets for its respective market.

• Reviews and approves property budgets to ensure accuracy and timely delivery to clients.

• Reviews, updates and maintains budget due date and common area maintenance reconciliation reports.

• Reviews and approves calculated operating expense pass-throughs and common area maintenance charges for its respective market.

• Develops and implements new business development strategies.

• Ensures superior client and tenant satisfaction and relations.

• Works with executives to ensure financial stability of Colliers International as well as financial stability of properties in its respective market.

• Conducts quarterly tours of all properties.

• Assists in corporate identity marketing / branding.

• Supervises the job functions of property management and maintenance team and ensures proper construction of tenant improvements and that appropriate construction fees are billed.

• Ensures proper procedures are followed for ordering materials and services and that vendor activities are being properly coordinated.

• Approves all bills for payment in a timely fashion and processes all maintenance billings.

• Senior oversight/implementation of Energy Star, Sustainability Program, Preferred Provider Program, Quality Assurance Program, Disaster Program, and Customer Service/Tenant Retention Program.

• Performs employee performance reviews for all direct reports. Assists market leaders with performance reviews for their staff which may include Senior Property Managers, Property Managers, Assistant Property Managers, Administrative Assistants and Maintenance Technicians.

• Conducts annual Quality Assurance Audits on one property per management team.

• Compiles/writes monthly New Business reports which include tracking client pursuits, win/loss ratios, and financial underwriting of proposed assignments.

• Continuously evaluates departmental processes to ensure maximum efficiencies and compliance with policies and internal controls to ensure consistency and quality of execution and performance.

• Networks with peers of other asset and property management departments from other companies for benchmarking purposes.

• Other duties, special projects, reports as assigned by President and other leaders of the Real Estate Management Services organization.

What you'll bring

• Bachelor's degree preferred.

• Minimum of 10 years of experience in commercial real estate or property management, with progressive leadership responsibility.

• Advanced proficiency in Microsoft Word and Excel.

• Excellent organizational and prioritization abilities.

• Proven client service expertise with owners and tenants.

• Indepth understanding of lease agreements, leasing structures, and property.

• Experience with budgeting, forecasting, and financial performance management.

Travel Requirements

• Limited travel required; travel is primarily local and conducted during regular business hours.

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Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Applications will be accepted on an ongoing basis.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.