New

Epic Welcome Lead - Hybrid - 138455

University of California - San Diego Medical Centers
United States, California, San Diego
Feb 06, 2026
Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance. This position has recently been accreted by UPTE HX union and will be a part of that union moving forward. This position will work a hybrid schedule which includes a combination of working both onsite at Towne Centre Drive and remote. This position requires 24/7 on-call onsite availability. DESCRIPTION The Welcome Lead will head an innovative team to establish a new foundation for advancing patient care delivery and quality outcomes. The candidate will also support the optimization of our patient portal, MyChart, and MyChart Bedside. Will have in-depth knowledge of the Epic Welcome, MyChart application, medical center operations, and workflows, providing continued, timely work on our Digital Front Door initiatives, MyChart integrations, and the Questionnaire Governance model, and optimizing industry trends and enterprise needs for future Welcome initiatives. The Lead Welcome Analyst will be responsible for maintenance and break/fixes associated with the Epic Welcome application. The Lead analyst will also be responsible for the maintenance and troubleshooting of Welcome in the Kuiper deployment application. The Analyst will work closely with the team's senior application analysts and clinical leaders to translate business needs into EMR functionality. The incumbent will perform testing and detailed quality assurance on the Welcome application before releasing new functionality to end users. Review vendor software releases and updates to determine desired features and implement them within UC San Diego Health system(s). I will also participate in training end-users. Will provide 7/24 problem management support and resolution for Welcome. The Welcome Lead Analyst will be responsible for standardizing, implementing, and enhancing cutting-edge technologies and supporting our Welcome application; the candidate will also support our MyChart application. This position will directly work on Self-Arrival and Digital Door workflows in all Ambulatory locations, specifically for the expansion of our Self Arrival locations. MINIMUM QUALIFICATIONS Nine (9) years of related experience, including education/training in Epic Welcome, Epic MyChart, OR a bachelor's degree in a related area, plus five (5) years of related experience/training in MyChart. PREFERRED QUALIFICATIONS Certifications/Proficiencies in Welcome, MyChart, and Kuiper. Knowledge and previous work in questionnaire workflows, Data Courier, and AI tools. Has knowledge of iOS technical build and security parameters. Experience as a major participant in clinical system implementation. MyChart Bedside. Nebula, Hello Word/Hello Patient Knowledge. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs. Employment is subject to a criminal background check and pre-employment physical. This position requires 24/7 on-call onsite availability. Pay Transparency Act Annual Full Pay Range: Unclassified - No data available (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: Unclassified - No data available Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).