New

Retail Electricity Operations Associate

Tesla Motors, Inc.
paid holidays, flex time, 401(k)
United States, Texas, Austin
Feb 06, 2026
What to Expect OurRetail Electricity businessempowerscustomersto reduce the cost of ownership of their Tesla products(like Powerwall, Tesla EVs, and solar panels)through Tesla's electricity plans. We are not the standard Retail Electricity Provider.Wesetup the first Virtual Power Plant in Texas through the ERCOT Aggregated Distributed Energy Resource (ADER) project. We arehyper focused on innovativeand automatedsolutions that enable customers to shift their energy consumption profile inwaysthat maximize bill savings, individualenergy security, and grid stability. Weare a small to medium sized Retail Electricity Provider (REP) inTexasand we supply both residential and commercial meters. As we continue to grow our business, we are seeking a detail-oriented operations specialist to ensure seamless day-to-day operations, compliance, and customer satisfaction. What You'll Do Serve as a technical and operationalspecialist that coordinates with Energy Customer Support, Product Management,Grid Services,and Engineering teams Manage & resolve ERCOT enrollment exceptions, including InadvertentGains & Losses Support billing operations, including manual interventions where automation is not complete Generate operational reports & alerts to enable business efficiency and efficacy Handle escalated customer support cases that require detailed technical troubleshooting to ensure positive customer outcomes & compliance with retail electricity standards Accumulate, organize, and analyze data on pressing operational issues to aid prioritization of feature requests & priorities with product and engineering leadership Collaborate with the broader Grid Services team to identify & implement process improvements, mitigate risks, and enhance overall program scalability in a lean environment What You'll Bring Degree inBusiness, Engineering, Energy Management, or a related field, or equivalent experience 1-3years ofdirect experience in retail electricity operations (e.g.at an electricity retailer, utility, or similar organization) Strong attention to detail and problem-solving skills, with the ability to thrive in a lean, fast-paced setting, while prioritizing positive customer outcomes & regulatory adherence Proven ability to handle technical troubleshooting and data organization for operational insights Proficient in data analytics and tools like SQL, Excel,Ziplabs, Tableau, or other reporting software Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program