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Customer Care Representative II

Spectraforce Technologies
United States, New Jersey, Clifton
Feb 06, 2026
Job Title: Customer Care Representative II Location: Remote EST Duration: 6 months Shift: M-F 6:30 AM -3:00 PM Eastern M-F 9:00 AM -5:30 PM Eastern M-F 1:00 PM - 9:30 PM Eastern Tu-Sat 6:30 AM - 3:00 PM Eastern Tu-Sat 12:00 PM - 8:30 PM Eastern Job Description Supports assigned client group(s) performing moderate complexity health related customer excellence activities. Typically makes moderately complexity, outbound, health related customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality for all health, personal and other customer information. Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.