Business Systems and Continuous Improvement Manager

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Job Description:

Are you a strategic problem-solver who lives at the intersection of technology and process efficiency? We are looking for a Manager of Business Systems and Continuous Improvement to lead a high-performing team in transforming how we serve our customers. In this pivotal role, you won't just manage systems like SAP and Salesforce-you will be the architect of our operational excellence. By bridging the gap between complex data systems and lean methodologies, you will directly influence our 'future-state' workflows, drive multi-million dollar efficiencies, and foster a culture of innovation within a global leader in aviation improvement.

Meet The Team:

We are the bridge between complex data and real-world aviation solutions. We sit at the heart of the Front Office, working collaboratively to ensure our SAP environment, E-Commerce platforms, and internal processes are as high-performing as the aircraft we support. We value autonomy, technical curiosity, and a shared commitment to making life easier for our customers and colleagues alike.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

Your Challenges:

Manage Business Systems: 35%

• Lead the data system management, including maintenance & leading change management initiatives including required testing programs;

• Utilize business process knowledge and E-Commerce experience to successfully resolve and implement changes to the SAP, Airbus World and WebMRO or any other platform such as Smart Sheets, Firori, Sales Force, etc.

• Utilize testing methodologies, processes and tools for testing of functionality while maintaining the value and goals of unit, integration, system and regression testing;

• Work with desktop applications including spreadsheets and presentation toolkits;

• Lead internal groups to ensure all e-Commerce functionalities and reporting needs are being met;

• Drumbeat with transversal departments in developing processes that are efficient with SAP;

• Utilize business process knowledge and E-Commerce experience to successfully resolve and implement changes to the SAP, Airbus World

• Utilize testing methodologies, processes and tools for testing of functionality while maintaining the value and goals of unit, integration, system and regression testing;

• Prepare specifications to initiate changes in SAP and all e-Commerce programs;

• Interface any recommendations in SAP, Airbus World and e-commerce solutions;

• Recommend, design, and plan new system developments in conjunction with the users, functional areas and MIS department;

• Draft system change requests and functional specifications;

• Schedule and manage the development and user testing of developed solutions in SAP;

• Coordinate the go-live for departments as required, by managing and in collaboration with AHI SAP Functional Specialist, Airbus Systems Support Specialist and SAP Information Management team;

• Develop, implement and monitor key performance indicators for the related functions.

• Perform market trend analysis on flight hour path for all customers

Manage Continuous Improvement: 35%

• Provide guidance to the Continuous Improvement Manager in the definition of as-Is situations, conduct gaps analysis and mapping processes.

• Build a culture of employee engagement and continuous improvement; leads and direct process improvement activities that provide more efficient and streamlined workflow.

• Manage cross-functional projects and initiatives to address complex challenges that span multiple departments, such as improving the end-to-end customer experience.

• Facilitate and lead meetings with cross-functional teams to identify and solve complex business problems through process improvement.

• Foster a culture of continuous improvement excellence within the Front Office organization.

• Lead different teams to ensure that process changes and improvements are effectively communicated and implemented.

• Provide regular updates, reports, and presentations to the executive leadership team on the different improvement initiatives.

Strategy and Leadership: 30%

• Strategically lead the implementation and execution of business systems and continuous improvement initiatives and/or end-to-end cross-functional process improvement initiatives.

• Lead and manage the Business Systems and Continuous Improvement team by providing guidance, training and support to ensure a high level of competence and motivation within team members.

• Participate in the development and implementation of a comprehensive strategy that will drive change, build the foundation of the future and overall improve ways of working with the ultimate goal of improving customer satisfaction.

Your Boarding Pass:

Education Required:

• Bachelor's degree in Industrial Engineering, Engineering, Information Systems or Business or related disciplines or a combination of education and equivalent relevant work experience

• Minimum of five (5) years' work experience in related fields such as SAP Specialist, Systems or Support Trainer, or Business improvement or equivalent relevant work experience

• Minimum of two (2) years of management experience

• Minimum of three (3) years' experience working in aviation maintenance practices and operations

• Minimum of one (1) year experience in SAP

• Google Suite environment

• E-commerce platforms

Preferred Skills:

• SAP Certification

• Six Sigma

• Green and/or Black Belt

• Kaizen

Travel Required:

• Minimum - Up to 10% Domestic and International

Citizenship:

• Authorized to work in the US

Physical Requirements:

• Onsite or remote: 90% onsite / 10% remote

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 20lbs/9 kgs. Daily

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 20lbs/9 kgs. Daily

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily

• Sitting: able to sit for long periods of time in meetings, working on the computer. Daily

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor.

• Daily Travel: able to travel independently and at short notice. Daily

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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