Supervisor Service Line
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
| 45 Fruit Street (Show on map) | |
 Feb 06, 2026 | |
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Summary: Responsible for overseeing and coordinating the activities of a specific service line within the organization.
Does this position require Patient Care? No Essential Functions -Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback. -Conduct regular performance evaluations and address performance issues as necessary. -Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members. -Foster a positive work culture, promote teamwork, and encourage open communication. -Monitor service line operations to ensure timely and efficient service delivery. -Implement and enforce quality assurance processes and standards to maintain high-quality service levels. Education: High School Diploma or Equivalent required; Bachelor's Degree Related Field of Study preferred This position oversees the operational workflows that supports safe and efficient surgical care across the Service Line. The role maintains continuous coordination with OR Nurse Teams and CSPS leaders to ensure instrument and supply availability, address issues in real time, and respond to high-priority escalations. The role leads the Service Line Resource Technicians, ensuring service-specific readiness, prioritization, and alignment with daily surgical demand. The individual partners closely with clinical operations leaders to review trends, improve workflow reliability, and elevate communication pathways between CSPS and the Operating Rooms. The role requires strong operational judgment, emotional intelligence, and the ability to navigate fast-moving clinical environments with poise and urgency. This position serves as an operational bridge between sterile processing and surgical services-translating needs, adjusting priorities, troubleshooting emergent issues, and ensuring the right tools and supplies are in the right place at the right time. Physical Requirements
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |