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Essential Job Functions:
- Actively calls on prospective commercial and small-business customers and referral contracts.
- Develops a well-balanced loan portfolio by calling on new customers and prospects to build relationships with realtors, builders, developers, and other potential referral sources.
- Proactively identifies new lending opportunities within the community.
- Participates in community and networking events to enhance the bank's visibility and reputation.
- Interviews loan applicants to develop information concerning their needs, desires, abilities, and earnings to determine whether a loan may be an acceptable risk.
- Ensures all required information is completed on loan applications and orders credit reports for both in-house and commercial market loans.
- Makes decisions on loans, balancing profitability and risk, and determines if the loan is within lending limits and prescribed guidelines.
- Originates quality loans and actively cross-sells bank services to customers.
- Notifies applicants of loan decisions and corresponds with customers, applicants, or creditors to resolve questions with application information.
- Prepares loan packages in accordance with financial standards, policies, and procedures.
- Participates in, attends, and provides loan status reports at weekly loan committee meetings.
- Performs loan collection activities such as correspondence, telephone contacts, personal visits, and repossessions.
- Manages delinquent account files for the financial institution by collecting overdue payments, negotiating with delinquent borrowers for reinstatement, and creating foreclosure notices.
- Conducts appraisals and inspections of collateral as requested.
- Maintains a working knowledge of the bank's lending policies and procedures and attends various educational programs to keep abreast of new loan and banking trends, policies, and procedures.
- Reviews the non-post items report on a daily basis.
- Works with federal and state examiners as well as, outside independent auditors in their regular official examinations of the bank.
- Attends educational programs and training sessions to keep abreast of new loan and banking trends, regulations, policies, and procedures.
- Uses problem-solving and team building skills to resolve difficult customer issues.
- Follows bank policies and procedures, including state and federal regulations at all times.
- Maintains departmental appearance, both personal and general.
- Serves customers in a cordial and professional manner to ensure customer satisfaction with service provided by the bank and upholds customer service guidelines.
- Takes advantage of opportunities to promote the Bank when involved in voluntary community activities and civic organizations to cross sell the Bank's products and services.
- Assists in other departments as needed and acts as a resource to other departments regarding lending issues.
- Completes other duties as assigned.
- Job Requirements:
- Bachelor's degree in finance, business management, or equivalent business experience preferred.
- Five years prior experience in a financial institution or lending setting preferred.
- Knowledge of local market and business community.
- A working knowledge of commercial credit analysis and the bank's services.
- Proven ability to build and maintain client relationships.
- Knowledge of the bank's departmental operations, policies, procedures, and compliance regulations preferred.
- Proven sound judgement and risk awareness.
- Ability to analyze financial statements and loan risk.
- Knowledge of computer systems and changing technology, including word-processing, spreadsheets, Internet, and internal bank software.
- Prior experience in a customer service environment preferred.
- Previous cross-selling and sales experience preferred.
- Demonstrated aptitude for accuracy with numbers.
- Ability to plan, prioritize, meet deadlines, manage multiple tasks, and work under pressure.
- Demonstrated problem solving and decision making abilities.
- Excellent oral and written communication skills to communicate across a broad base of internal customers.
- Ability to concentrate on complex projects.
- Excellent human relations/customer service skills to effectively interact with customers and co-workers.
- Self-motivated and results oriented.
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