Manager, External Relations

Position Title: Manager, External Relations

Position Classification: Regular, Exempt, Full-time, 40 Hours/week

Reports to: Sr. Director, External Relations

Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or a hybrid of these two options. (Up to 10% percent domestic and/or international travel required.)

Please note that we do not sponsor U.S. work authorization for this role. Candidates must be able to legally work in the U.S. without visa sponsorship.

Position Overview

The External Relations Manager leads Partners In Health's (PIH) organizational messaging infrastructure, with primary responsibility for "The Library"-PIH's internal system for developing, organizing, and sharing strategic messaging across the organization. This role ensures that colleagues worldwide can create and access accurate, compelling, and mission-aligned messaging to communicate PIH's vision, values, and work. The ideal candidate will have a background in knowledge management, organizational change initiatives, and strategic messaging, as well as knowledge of global health.

Responsibilities

System Leadership (45%)

• Lead the development, maintenance, and optimization of The Library.
• Ensure The Library is regularly updated and easily accessible to all stakeholders.

• Monitor the effectiveness of The Library and make data-driven improvements, as needed, to ensure The Library software and systems follow best practices and keep pace with technical innovations.
• Work across teams to support the integration of The Library with other knowledge-management and information systems internal to PIH.
• Develop standards and protocols for the management and governance of The Library.

Messaging Development (35%)

• Oversee the creation and approval of talking points to ensure messaging to external audiences is accurate, impactful, and aligned with PIH's data and brand and style guides.
• Solicit and edit messaging from internal subject matter experts. Develop and adapt messaging for various audiences (including donors, partners, and advocates) and motivations, based on feedback from colleagues to improve messaging's effectiveness.
• Collaborate across the organization to gather and produce relevant information, data, and insights for effective messaging.
• Serve as an External Relations representative during crises, such as natural disasters, to update and draft relevant talking points.

Stakeholder Training and Support (20%)

• Provide guidance and training on effective use of approved messaging including spokesperson preparation.
• Provide training on how to draft effective messaging.

Qualifications

• Bachelor's degree in Communications, Journalism, Global Health, Public Health, or a related field.
• Five years of experience in communications or external relations, preferably within the global health or nonprofit sector.
• Proven experience in knowledge management.
• Proven experience in developing strategic messaging.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work productively in highly collaborative settings while also able to function independently.
• Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and country.

Core Values and Competencies

• Demonstrates the organization's core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment
• Accountability - Able to accept responsibility for one's actions, outcomes, and those of their team.
• Achieving results - Able to design and conduct work with clarity and integrity: to set realistic targets for themselves and others, ensure availability of resources, monitor progress and performance, accomplish meaningful outcomes, evaluate achievements, and integrate lessons learned.
• Adaptability - Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances.
• Teamwork - Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and country.

This vacancy may be used to fill similar positions.

Organizational Profile

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world's leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments' efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Any offer of employment is contingent upon the successful completion of applicable background checks.

Pay and Benefits

The expected starting salary range for new hires in this position is between $70,000-80,000/year and may vary depending on multiple individualized factors, including market for the position, job-related knowledge, skills, and experience. The position belongs to a class of roles that have a salary range between $70,000 and $95,000/year. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan with automatic employer contribution, as well as participate in organization-sponsored medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee's eligible dependents. PIH offers professional development and home office reimbursements as well as a flexible paid time off policy with no maximum, generous holiday time, summer and winter breaks, and a sabbatical leave policy.

Partners In Health will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact: [emailprotected].