Salesforce Business Administrator

Location:

We are looking for you !

• Remote, M-F

• Salesforce background highly preferred

• This position does not offer sponsorship opportunities

• 60-70K

Recruiter: Roseanne Khachikyan / Roseanne.Khachikyan@airliquide.com / 424-318-0169

As the Salesforce Business Administrator, you will serve as the primary point of contact for our internal user community. You will be responsible for the full lifecycle of user management-from onboarding and troubleshooting to permissioning and territory alignment. Beyond daily support, you will play a key role in maintaining data integrity, and documenting administrative processes.

The Salesforce Business Administrator is an entry-level system administrator responsible for core user management functions and direct support of Salesforce end-users. Key responsibilities include comprehensive user maintenance (creating/deactivating users, assigning profiles, roles, and permission sets, troubleshooting login issues, managing user access and data management), managing user goal records, and ensuring users are assigned to the appropriate training sessions and territories. This role is also accountable for maintaining clear and precise documentation of all user maintenance activities.

User Lifecycle & Access Management

• Manage the full user lifecycle, including onboarding (new setups), offboarding (deactivations), and role/profile updates.

• Provision access by assigning appropriate Profiles, Roles, and Permission Sets to ensure security and data integrity.

• Coordinate training and alignment by assigning users to required training sessions and territory/goal records during setup or transitions.

Technical Support & Communication

• Serve as the first point of contact for end-users user maintenance, providing timely resolution to technical inquiries and login issues via a ticketing system.

• Bridge communication between end-users and the technical team, working closely with the Salesforce Administrator and Business Analyst to provide accurate guidance.

• Draft and distribute clear communications to keep users informed of system changes, updates, or best practices.

Analysis & Documentation

• Maintain internal documentation by reviewing system guides for accuracy and ensuring all administrative processes are current.

• Perform business and system analysis to identify user needs and recommend process improvements.

• Record precise administrative logs, ensuring all user maintenance activities are documented for audit and compliance purposes.

Required Qualifications:

• Associate degree or equivalent experience. Associate's Degree preferred with a study in either Information Systems, Computer Science, or a related field with a strong focus on CRM systems.

• 0-1 years of Salesforce administrator

• Understanding of the Salesforce platform, with the ability to manage user management, including Role maintenance.

• Ability to write standard SOQL queries data import mapping to support reassignment of open records during creating/deactivating users.

• Ability to work creatively in a problem solving team environment.

• Excellent customer service skills; ability to form relationships

• Excellent written and verbal communication skills.

• Proficient in Google Sheets, Docs, and Slides or equivalent

• Proficiency in managing time and handling multiple tasks simultaneously.

• Capability to collaborate efficiently within a team and work autonomously over phone, email, face-to-face and virtual meetings.

• Meet work performance and/or productivity levels whether onsite or teleworking

Preferred Qualifications:

• An Associate's degree or equivalent combination of education and experience is preferred.

• Understanding of Salesforce best practices and functionality preferred.

• Salesforce Certification is preferred but not required.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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