Microsoft Functional Lead - Customer Engagement (CE)

Position Title: Microsoft Functional Lead - Customer Engagement (CE)

Department: IT Delivery

Start Date: ASAP

Location: Remote

About CompQsoft Digital

Founded in 1997, CompQsoft Digital is a leading next-generation AI transformation partner focused on helping enterprises reinvent customer engagement and reshape business processes. With deep expertise in Microsoft AI technologies, we empower organizations to unlock the full potential of AI across their operations.

We deliver measurable outcomes by embedding AI into the core of customers people, process, technology driving balanced quality outcomes. Our solutions reduce time-to-value, enhance customer and employee satisfaction, and drive innovation through AI-first strategies.

We partner with Microsoft by delivering AI-driven business transformation solutions built on Microsoft technologies such as Azure, Dynamics 365, Microsoft 365, and the Power Platform. Our goal is to help customers modernize operations, enhance customer engagement, and drive innovation through Microsoft's cloud and AI offerings.

Role Summary:

The Functional Lead - Dynamics 365 CE leads CE functional delivery, ensuring business requirements are translated into effective customer engagement solutions. This role works closely with Solution Architects, developers, and business stakeholders to ensure successful end user adoption and outcomes.

Key Responsibilities

• Gather and document business requirements for CE solutions
• Configure Dynamics 365 CE modules and components
• Lead UAT, training, and user adoption activities
• Support integrations and data migration validation
• Act as functional escalation point for issues

Required Qualifications

• 5-8+ years of CE consulting experience
• Strong functional knowledge of Dynamics 365 CE modules
• Experience working with Power Platform
• Experience creating & managing work backlogs and writing User Stories
• Experience using Azure DevOps (ADO)
• Experience delivering projects via hybrid waterfall/agile methodologies including Scrum

Preferred Skills & Experience

• Experience with Omnichannel or Field Service
• PL-200 or equivalent certification

Technical Expertise

• Hands-on expertise in Dynamics 365 CE functional configuration across Sales, Service, and related apps
• Strong understanding of Dataverse entities, relationships, and business rules
• Experience configuring forms, views, dashboards, business process flows, and security roles
• Knowledge of Power Automate for workflow and business process automation
• Ability to validate and support data migration, imports, and integrations
• Experience leading UAT cycles, defect triage, and functional validation
• Understanding of user adoption strategies, training, and change management
• Familiarity with solution management and environment governance

Deliverables & Expectations

• Functional specifications
• User training materials
• Adoption and optimization support

WHY CUSTOMERS CHOOSE DIGITAL COMPQSOFT:

• 28 years of experience in delivering complex IT Services & Solutions
• Microsoft Partnership heritage ?
• Thought Leadership - Excellent customer references.
• Execution Focus - High quality while being very cost effective?with
  blended mode.

CompQsoft Digital is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Employee is required to travel to business and customer locations, locally and/or nationally up to 20-30%.