Manager of Laboratory

Essential Duties and Responsibilities

• Assures compliance with current standards of accrediting and regulatory agencies and maintains a state of continuous survey readiness.
• Assures all partners competency checks are performed in a timely manner; assures appropriate documentation of education, registry and training. Administrates continuing education program including documentation of all continuing education activities.
• Coordinates and administrates the performance improvement process; coordinates production of new indicators, collects data, updates and posts dashboards and communicates results with partners.
• Reviews and updates and develops general lab and safety policies
• Investigates new technology as it becomes available, validates applicability to Mercyhealth labs, sets up demonstrations, gathers quotes and produces financial impact reports. Coordinates implementation of new technology; assures appropriate validation, training, procedures and documentation.
• Administers Proficiency Testing Program; ordering appropriate products, monitoring performance, assisting with unsatisfactory result investigations.
• Responds to Occurrence reports and Customer Comment Cards; performs investigation, completes response, contacts patient and makes procedural or partner corrections as necessary.
• Serves on appropriate interdepartmental committees.
• Plans for staffing needs; provides appropriate information to support requests for new positions. Interviews, selects and hires appropriate mix of partners.
• Completes performance evaluations on direct reports.
• Revises and reviews job descriptions as necessary; develops new descriptions as necessary.
• Works with partners on day to day problem resolution, development of skills for career ladder and performs corrective actions and performance improvement plans as necessary.
• Coordinates onboarding of new partners; sets up Epic/Beaker (Hospital Information/Lab Information System) access, keycard access, performs general lab orientation and basic Beaker training on all new hires.
• Assesses and promotes efficient utilization of systems, personnel and equipment.
• Assists with budgeting; obtains quotes for capital equipment, plans for staffing needs. Reviews monthly financial reports, investigates discrepancies and finds solutions to keep on target with fiscal year budget goals.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

• Bachelors or Associate degree in medical laboratory science or related field.
• Three to five years' experience in a lab leadership position.

Certification and Licensure

• ASCP certification preferred.

Skills and Abilities
N/A

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit and stand; walk; climb or balance and stoop, kneel, crouch, or crawl. Vision requires near acuity and color vision. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must occasionally lift and/or move up to 20 pounds.

Level of Supervision

Must be able to work independently with minimal supervision.

Supervises

Laboratory Partners