Web Systems Services Engineer

Location:

Mobile, in office 2 days a week.

Job Summary

This position provides critical infrastructure support to internal and external banking applications, vital to the success of KeyBank. This role provides middleware support for IBM WebSphere Application Server (WAS), IBM HTTP Server (IHS), IBM Business Automation Workflow (BAW), and other various middleware components. Experience scripting and automating infrastructure processes and administration duties is key to this role.

Essential Functions

• Contribute to the design, delivery, automation, and support of infrastructure services and solutions; partners cross-functionally to come up with solutions.
• Builds, maintains, and documents infrastructure components for work assigned; performs peer reviews.
• Participates in the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.
• Embraces mentorship and training from senior engineers; shares own perspective on KeyBank processes and/or applicable trends and previous experiences.
• Tests continuous improvement ideas to reduce expenses and/or improve efficiency.
• Follows and recommends IT standards (e.g. info security, audit, compliance, etc.).
• Assesses the technical viability of new and existing solutions and capabilities.
• Contributes to technical documentation, specifications, and project artifacts to deliver: mature monitoring, improved resiliency, and high availability.
• Manage infrastructure performance, predict, and proactively report bottlenecks.
• Partner with IT areas to implement performance targets for business applications.
• Contribute to continuous innovation initiatives to enhance client service, efficiency and reliability.
• Support process improvement assignments and offer guidance on best practices and policies.
• Work with third party vendors regarding problem resolution.
• Work system down infrastructure issues, critical to the bank's line of business and customers
• Provides 24/7 "on-call" technical support on a rotating basis.

Education

• Bachelor's Degree (preferred)

• OR equivalent experience (required)

Work Experience

• 3+ years of relevant experience (required)

Skills

• Experience with large, distributed datacenter environments.
• Experience designing highly available / fault tolerant solutions.
• Strong understanding of web and application server technologies and concepts.
• Experience with various scripting languages (i.e. PERL, Shell, Python, Jython, Ruby, etc.) and automation (i.e. Ansible, Terraform, etc.).
• Demonstrate expert technical knowledge by designing and engineering technical solutions.
• Experience in supporting Middleware environments such as IBM WebSphere Application Server (WAS), IBM HTTP Server (IHS), and IBM Business Automation Workflow (BAW).
• Experience with product upgrades, including advanced configuration, dashboarding, alerting, and analytics and facilitation.
• Experience with synthetic monitoring tools and user-monitoring components including performance / load testing.
• Proficient in Linux OS.
• Understanding of web server technologies, networks, protocols, client/server, logs.
• Understanding of firewalls, load-balancers, and network designs.
• Understanding of network and operating system security concepts.
• Understanding of network administration and problem determination skills.
• Working knowledge of JavaScript, Shell, Containers (e.g. Kubernetes), Ansible, and/or automation scripting.
• Understanding of application integration tools such as DNS, SMTP, SharePoint, Active Directory, Identity Management, LDAP, SQL, and others.
• Experience in change, incident, problem, knowledge and request systems (e.g. ServiceNow, Jira, Confluence, etc.).
• Understanding of PKI certificates and certificate administration.
• Understanding of database concepts (Oracle, Microsoft SQL, DB2).

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.