New

Senior UX Researcher

Microsoft
$119,800.00 - $234,700.00 / yr
United States, Washington, Redmond
Jan 19, 2026
Overview Join us in growing the Microsoft Compass Program and help shape the future of Copilot! What We Are Doing: The Microsoft Compass Program is a customer engagement R&D program that serves Microsoft's Experiences & Devices division (imagine: all our collaboration experiences including M365 Copilot, Office, Teams, OneDrive/SharePoint, Windows, Devices, and more). The Compass program includes more than 100 of Microsoft's strategic enterprise customers from around the world and was the first place Microsoft customers could test Copilot through our AIX00 program. Responsibilities Who We Are Looking For: Note: This position sits in our user experience researchteam butis unlike any other UXR job you may have seen.It'sa combination ofcustomer account management,UX research programoperationsand program management. In thisroleyouwill helpusmanage and engageaselectionof our 100 Compass customersandthe Microsoft sales teams that work directly with those customers. As on-point customercontacts forCompass, our role is todrive amutually beneficialproduct development relationship with customers in the Compass program. This entails ensuring thecustomersmeet program obligationsforengaging in our research activities and navigating the complexity of when theydisengage. Fieldengagement:You will be a key part ofour work toengage the field in our Compass activities for both current and prospective customers. Research programs:You will help create and manage new research programs to engage customers throughout all phases of the product lifecycle. Thekeyattributeswe are looking for: Excellent project managementskills.This is to help us manage our AIX00 Copilot Preview and Compass broadly. Graspof andattention to detail (and agile execution) is critical. Ability to manage complex, matrixed relationships:You must have experience working with customersand sales teams. Thriving and collaborating positively in anintense program: The development pace of Copilot isfastand theopportunity and demands on our team are equally intense.If you can deliver results and be a nurturingteammatethen we want to talk to you. Qualifications Required Qualifications: Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR equivalent experience? 5+ years of program or product management experience. 5+ years of experience working directly withcustomers;including managing customer relationships & engagements. Preferred Qualifications: Outstanding project management, able to work fast on multiple,challengingand ambiguous assignments. Research program operations experience is highly desired. Familiarity with product-making research methods and processes. As our focusisthe growth and development of Copilot,strong familiarity of AI is preferred. Experience thriving and collaborating positively in an intense program: The development pace of Copilot isfastand the opportunity and demands on our team are equally intense. UX Research IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.