Manager of Client Success - Indirect Spend Technology

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will lead strategic client engagement to drive adoption, value realization, and long-term success for Vizient's indirect spend management technology platforms. You will partner with clients to optimize use of technology, GPO, and advisory offerings, using data-driven insights to support retention and expansion. You will collaborate closely with internal teams to deliver measurable savings, improve client outcomes, and strengthen executive-level relationships across the healthcare supply chain.

Responsibilities:

• Lead the customer success program for assigned clients, guiding post-sale engagement and adoption of indirect spend technology platforms.
• Manage client relationships to support retention, expansion, and long-term value realization.
• Monitor client health using engagement metrics across technology usage, GPO contract utilization, and advisory services engagement.
• Identify opportunities to increase client value and mitigate risk through proactive, data-informed action plans.
• Collaborate with internal subject matter experts to deliver initiatives that drive measurable savings and performance improvements.
• Support executive-level quarterly business reviews with insights derived from composite client health data.
• Train and coach project leads on customer success best practices and oversee consistent execution.
• Lead development and operationalization of client scorecards and performance dashboards.
• Partner with analytics and platform teams to evaluate and refine engagement metrics tied to renewal, upsell, and savings outcomes.

Qualifications:

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Experience in client success, consulting, supply chain, or spend management roles within healthcare preferred.
• Knowledge of indirect procurement, group purchasing organizations, or spend management technology platforms.
• Strong analytical skills with the ability to translate data into actionable insights.
• Proficiency with CRM tools, reporting platforms, and technology adoption metrics.
• Excellent written, verbal, and executive-level presentation skills.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.