Practice Supervisor I

Summary

Job Description:

Baptist Health Medical Group

Practice Supervisor I

Hematology/Oncology

St. Matthews area

Full Time/First Shift

In conjunction with the Practice Manager, the Practice Supervisor I is responsible for day-to-dayoperations of a secondary BHMG site geographically separated on a different campus. This positionwill manage a separate staff and share providers with the main campus. This position will requiredaily interaction with the practice physician(s) and other physicians within BHMG and the community.
Supervises clerical and clinical staff to ensure quality medical office standards. This position is alsoresponsible for close coordination with management staff as well as staffing, scheduling, cliniccompliance, inventory, institutional processes, and maintaining routine safety procedures.

Principal Duties and Responsibilities:

The following is intended to describe the general nature and level of work being performed by individualsassigned to this job by listing the major components for this position (i.e., key responsibilities and essentialduties). The list is not intended to be an all-exhaustive list of duties and responsibilities required and are subjectto change from time to time. Additionally, other duties may be assigned at the discretion of leadership to meetbusiness, customer, and/or patient needs.

• Patient Access

• Referral Management

• Collects and analyzes internal and external data relating to services and opportunities within the business

• community.

• Effectively interacts with referral sources and other healthcare providers in a customer focused manner

• Call Processing Management

• Patient Intake Management

• Clinical Experience Management

• Coordination of Care Management

• Culture of Courtesy & Professionalism

• Process Improvement, Standardization and Practice Efficiencies

• Rx Process Management

• Patient Satisfaction and follow up

• Provides day-to-day supervision of BHMG practice staff and programs including, employee relations (e.g.

• hiring, disciplinary actions, etc.), staff schedules, annual competency evaluations and new hire training

• and onboarding.

• Facilitates regular staff meetings to maintain open communication.

• Responsible for full day-to-day practice operations at a secondary site.

• Acts as a backup in the office to cover vacancies

• Practice Performance Management

• Payroll Management

• Responsible for ordering/ purchasing/ stocking of all patient/clinical supplies.

• Assists with the development and maintenance of patient charts, including documentation and otherpertinent patient information.

• Collaborates and consults with Manager on services, vendor agreements and issues as needed.

• Provider Engagement

• Quality & Compliance

Minimum Education, Experience and Licensures Required:

Associate's degree

Minimum of 5 years of experience related to job description, or a minimum of five years' experience, or an equivalent combination of education and experience required.

Graduate of an accredited Medical Assisting program with current CMA certification from AAMA, AMT, NCCT, AAMP, NAHP preferred
Healthcare supervisory experience preferred

Practice Supervisor, Supervisor, Management, Coordinator, Payroll, Facility Manager, Healthcare, Clinic

Work Experience

Education