Sr. Mgr, Customer Solutions and Reconciliation

The Senior Manager. Customer Solutions & Reconciliation is responsible for leading strategic initiatives across BUS & BCA that support multiple client groups in daily reconciliation processes, ensuring accuracy, transparency, and risk mitigation across financial operations. This role drives excellence in account management by influencing stakeholders, negotiating solutions, and fostering collaboration with both internal teams and external partners. The Senior Manager will lead process optimization efforts, deliver measurable improvements in efficiency, and enhance customer satisfaction through proactive oversight and strategic leadership.

• Strategic Leadership: Influence decision-making and build alignment across cross-functional teams to achieve operational and financial goals.
• Negotiation & Issue Resolution: Lead negotiations and resolve complex account discrepancies with internal stakeholders and external clients to maintain financial integrity.
• Account Review & Oversight: Conduct periodic strategic reviews of customer accounts, proactively addressing concerns and ensuring compliance with internal standards.
• Reconciliation & Invoicing: Oversee invoice and payment reconciliation processes, ensuring timely resolution of discrepancies and adherence to best practices.
• Process Optimization: Analyze, redesign, and optimize account structures to streamline workflows, reduce errors, and enhance customer experience.
• Continuous Improvement: Identify gaps, implement best practices, and leverage technology/automation tools to improve speed, accuracy, and transparency.
• Team Leadership: Build, lead, and develop a high-performing team by fostering a culture of accountability, collaboration, and continuous improvement.
• Cross-Functional Collaboration: Partner with internal teams (sales, finance, operations, service, customer service) and external stakeholders to deliver seamless account management and dispute resolution.

• Bachelor's degree or equivalent experience.
• 10+ years of experience in account reconciliation or financial operations.
• 3+ years in a manager role with proven ability to influence and negotiate at multiple levels.
• Proficiency in ERP systems and reconciliation tools.
• Advanced proficiency in Excel and Microsoft Office Suite.

Knowledge, Skills, and Abilities

• Demonstrated success in process optimization and operational excellence.
• Strong analytical, communication, and stakeholder management skills.
• Ability to shape decisions and gain buy-in across multiple levels of the organization.
• Skilled in resolving complex issues and achieving mutually beneficial outcomes.
• Anticipates challenges, identifies opportunities, and aligns initiatives with business objectives.
• Builds strong partnerships internally and externally to drive results.
• Champions process improvements and leads teams through transformation with clarity and confidence.
• Delivers clear, persuasive messages tailored to diverse audiences.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.