ECP Inside Sales Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop sales strategies by account, based upon potential incremental business, and execute to meet/exceed established sales goals and objectives
• Execute high-quality calls to prospects in order to secure new accounts. Prospecting will make up approximately 40% of the job requirement. The remaining 60% is managing currently active accounts.
• Complete all sales training opportunities as designed by HOYA
• Maintain accurate records of all sales and prospecting activities, and update all competitive knowledge within the CRM system (SalesForce.com)
• Increase customer base through prospect calling, lead management, referrals, and supporting account expansion
• Utilize all resources to manage your territory. (Key Account Managers, Lens Consultants, Marketing, Customer Service, Technical Service, Accounts Receivables, Credit, etc.)
• Understand and negotiate pricing within our pricing structure, and abide by the pricing guidelines set by HOYA
• Participate in product trainings and events when needed
• Resolve customer issues in a timely manner and use the opportunity to build stronger relationships
• Support national marketing campaigns and collateral efforts
• Establish a positive working relationship with colleagues
• Infrequent travel as required

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Sales Skills - Prospecting new customers, growing existing accounts, overcoming objections, identifying growth opportunities, upselling products.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Expert ability to grasp the underlying concepts in the optical industry including Hoya and competitor product knowledge and managed care.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.