New

Operations Director

AccentCare
United States, New York, Brooklyn
105 Court Street (Show on map)
Dec 23, 2025
Overview Why You'll Love Being a Operations Director PCS at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this NY Operations Director job When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love in this NY Operations Director job Join the AccentCare team and apply for this NY Operations Director opportunity today! Shift: M-F Hours: 9:00am - 5:00pm Location: Brooklyn, NY Office SALARY:$90,000 -$120,000 Offer Based on Years of Experience What You Need to Know NY Operations Director Responsibilities: Provide oversight to the Clinical Operations team by managing the day-to-day activities of the department to ensure clinical services are delivered in a timely manner (ie. assessments, re-assessments, sup visits, etc.) and nursing documentation is compliant and submitted within the required timelines. Optimize staff workflow through data collection; participate in and monitor process improvement initiatives to gain efficiencies and improve the patient experience. 20 % of Time Work with Clinical Coordinators and Medical Order Coordinators to maintain compliance with nursing documentation and timely submission. Manage tracking tool and reporting for physician orders, and other clinical forms, as needed; ensure documentation is accurately completed and filed in the EMR system. 20 % of Time Responsible for achieving Client, Caregiver and Referral Source satisfaction and customer service goals. Conduct staff training, roll out corporate and contract initiatives, etc. Ensure departmental adherence to quality metrics and value-based criteria to improve and support patient outcomes. 20% of Time Manage patient and caregiver outreach; triage concerns to assess and prioritize care needs. 20 % of Time Partner with other departments to review complaints and incidents, and navigate successful issue resolution with clients, nurses, case managers, contracts, physicians, etc. 10 % of Time Responsible for selection, onboarding and training of departmental staff. Manage clinical capacity through full-time and per diem RN staffing. Ensure successful training on AccentCare policies and procedures; use of EMR systems; and regulatory compliance. Why AccentCare? NY Operations Director Qualifications: 3 - 5 years of experience in the Home Care environment; 1 - 2 year of management experience preferred High school diploma or GED Associate degree or relevant experience required; Bachelor's degree preferred (Must be bilingual in Spanish/English)