Operations Manager

Edera L3C is a fast-growing healthcare consultancy that addresses today's issues and helps create tomorrow's solutions by connecting the brightest minds in healthcare. Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that's how we work. We transform healthcare by bringing industry best practices from the private sector to the public sector, and the public sector to the private sector. Edera is an L3C (a variation of a limited liability company) that places "purpose before profit;" a social enterprise venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits beyond our business sustainability goals are reinvested into communities or clients.

The Systems Operations Manager is responsible for overseeing the operational execution, stability, and continuous improvement of healthcare technology systems throughout implementation and post-go-live support. This role works closely with cross-functional partners including informatics, information security, IT, training, change management, and other operational and clinical disciplines to ensure technology solutions are effectively integrated into day-to-day operations. The Systems Operations Manager collaborates with informatics teams to align system functionality with clinical and business workflows; partners with security and IT to support system access, data protection, compliance, and operational stability; and coordinates with training and change management teams to support user readiness, adoption, and sustained use. In addition, this role establishes and monitors operational metrics related to system performance, efficiency, adoption, and support effectiveness; identifies operational risks, issues, and dependencies; manages escalations and mitigation strategies; and drives continuous improvement efforts to enhance reliability, efficiency, and user experience. Through ongoing coordination with internal teams and external vendors, the Systems Operations Manager translates implementation plans into sustainable operational processes that support organizational objectives and high-quality patient care.

Type of Employment: Full-time, W2. Other employment types may be available

Work Location/Travel: Remote with up to 25% travel

Salary Range: $81,234 - $94,217 Competitive salary/pay, potential for bonuses. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is competitive but dependent upon employment type (1099, contract, W2).

Role Reports to: Project Manager

Direct Reports: This role has no direct reports

Responsibilities:

• Oversee day-to-day operations of IT systems, ensuring uptime and security.
• Develop and enforce policies for system maintenance, data integrity, backup, disaster recovery, and IT security.
• Monitor system performance metrics, troubleshooting issues, and implement solutions to reduce downtime.
• Manage systems operations team, assign tasks, and provide guidance to meet objectives.
• Coordinate with development teams for deployment and integration of new applications.
• Negotiate and manage vendor contracts for hardware, software, and IT services.
• Lead planning and execution of system upgrades and migrations with minimal business disruption.
• Research emerging technologies and recommend adoption to enhance system performance.
• Manage budgets, control costs, and identify opportunities for financial optimization.
• Ensure compliance with legal, regulatory, and safety requirements.
• Collaborate with department heads to align operational strategies with organizational goals.
• Lead, mentor, and develop staff to foster a culture of accountability and continuous improvement.
• Identify operational risks and develop mitigation strategies to ensure business continuity.

Knowledge and Skills Required:

• Ability to lead and motivate teams.
• Conflict resolution and team development.
• Delegation and accountability.

Education/Certification Required:

• Bachelor's degree in business administration, Operations Management, or related field (Master's preferred).

Experience Required:

• Minimum 5 years in operations management or a similar leadership role.

Technical Skills Required:

• Proficiency in ERP systems (e.g., Dynamics, SAP, Oracle NetSuite).
• Data Analysis & Reporting.
• Business Intelligence tools (Power BI, Tableau).
• Ability to interpret KPIs and operational metrics.

Desirable (Not Required) Skills/Experience:

• Experience with military or defense strategic communications.
• Familiarity with DoD health IT initiatives or readiness projects.
• Knowledge of methodologies like Agile, Lean, Six Sigma.
• Project Management Certification

All applicants must be US citizens and able to obtain a Public Trust clearance. Edera participates in the E-Verify program. Edera is a drug-free workplace.

Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law. Edera takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or veteran status.