Product Implementation Analyst

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Product Implementation Analyst at Medica is responsible for supporting systems and processes related to product development, implementation, and certain renewal activities. This role serves as a key resource for business leaders and managers by defining requirements and performing implementation tasks across all lines of business. The analyst works collaboratively with product line teams and other business and technical areas to ensure that all necessary information for managing product lines and installing new products or variations is properly identified, managed, and tested through relevant systems and processes.

The analyst acts as a subject matter resource for efforts involving key systems or processes, such as loading products or rates into core systems, subsystems, or partner systems. Responsibilities include providing input on project plans-such as estimates, timing, and dependencies-and maintaining documentation required for implementation processes and procedures. Additional duties include system research, analysis, documentation, ad hoc reporting, and vendor or partner implementation and testing activities as needed. The analyst must understand how products and rates interact with other areas, including actuarial, underwriting, benefits, claims, and finance, and support systems for tracking business results. This role may also assist with financial or business metrics aimed at monitoring product lines and scorecards.

Key Accountabilities

• Assist in developing and maintaining the product implementation lifecycle, including requirements, test design, test execution, and documentation. Support day-to-day activities related to product development and implementation
• Represent product implementation on small to medium-sized projects under supervisor oversight
• Serve as a subject matter expert in exporting plan, rate, and product business rules to external systems. Perform analysis on external systems to understand integration requirements
• Support new product implementation by building and testing new business products and rate activities. Act as a key resource for configuration activities in support systems for product and rating, including launching new rating algorithms and rate tables
• Contribute to the development of standard methodologies and repeatable processes for upgrades, changes, and annual product cycles. Assist with renewal implementation efforts by building and testing existing product and rate activities and completing product line documentation as needed
• Design and execute testing of rates and product attributes. Act as a thought leader in analysis and testing techniques, streamlining workflows. Serve as a key resource for testing QHP and other filings, reviewing plan previews, and other testing scenarios. May review outsourced results, internal systems, and execute configuration or testing tasks as assigned
• Function as a go-to resource for designing workflows and methodologies to manage data and ensure quality
• Participate in customer experience projects, identify issues, and collaborate with business areas and the organization to improve customer satisfaction
• Act as a subject matter expert for product-related implementation teams and support product input for submissions to CMS or other vendors across all lines of business
• Conduct research, documentation, and implementation activities to support business-wide decision-making
• Perform other duties as assigned

Required Qualifications

• Bachelor's degree or equivalent experience in a related field
• Seven years of work experience beyond the degree

Preferred Qualifications

• At least two years of experience in healthcare, insurance, financial, or software environments requiring significant system knowledge, preferably as a business analyst, systems analyst, or in a system configuration role
• Background in data analytics, sales reporting, implementations, software vendors, training, underwriting, or project management
• Proven problem-solving skills and ability to analyze processes and system-related issues
• Ability to work effectively with managers and across the organization
• Excellent verbal and written communication skills with strong attention to detail
• Ability to manage multiple tasks with strict deadlines
• Knowledge of health insurance and/or Medicare products
• Previous experience working on cross-functional teams
• Familiarity with standards or practices related to systems and system support

This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN or Madison, WI.

The full salary grade for this position is $61,500 - $105,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $61,500 - $87,800. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.