Director, Payments

Leadership and Management Responsibilities

• Embody the Credit Union's core values of Trust, Integrity, Teamwork and Making a Difference and ensure that new employees understand and embrace these core values.
• Provide leadership, direction, guidance and coaching, performance evaluations, training, motivation and guidance to direct reports.
• Develop objectives for direct reports consistent with operating goals. Monitor progress toward achievement of objectives and engage in a regular (weekly at a minimum) dialogue with direct reports on progress toward objectives.
• Monitor and maintain the work environment to ensure positive employee engagement and job satisfaction.
• In consultation with Human Resources, promote, transfer, dismiss or change the status of employees as well as ensure succession planning is in place for future supervisory staff.
• Ensure that all direct reports understand the overall company objectives as well as their individual and team objectives and that they work together to achieve the stated objectives. Be available to help resolve conflicting objectives.
• Analyze business decisions to ensure sound, member friendly processes are followed.
• Ensure audit findings are reconciled with sound business practices that are in the best interests of our members.
• Reinforce and ensure continuous, respectful communication between all departments and proactively engage with internal managers to ensure good, respectable working relationships exist with the payment services department.
• Emphasize and promote professional and ethical conduct.

Operational Responsibilities

• Proactively lead the Credit Union in researching, analyzing, implementing, and managing electronic payment delivery services. This includes ensuring processes are operationally efficient as well as maximizing the strategic value of electronic delivery systems. Coordination with other departments (e.g. IT, Retail, Treasury Services) will be a critical part of this function.
• Oversee the management of payments services 3^rd-party vendors to effectively address business requirements and adherence to service levels.
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  Provide leadership and oversight for ACH exception processing and audits; check exception processing; incoming and outgoing wire transfers and wire audits; ATM and mobile deposits; fraud monitoring across online banking products; legal processing (including subpoenas, garnishments, and levies); shared branching adjustments; and general ledger balancing-ensuring all activities are executed accurately, timely, and in compliance with regulatory, audit, and risk management standards while delivering high-quality service to members and internal stakeholders.

  
  
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  Oversee loss mitigation efforts to minimize financial exposure to the Credit Union by identifying risk trends, strengthening controls, and implementing proactive strategies to prevent and reduce operational, fraud, and payment-related losses.

  
  
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  Manage vendor relationships maintaining timely and high-quality product delivery within reasonable cost. Negotiate contracts on behalf of the department to ensure a timely and high-quality product delivery and terms that are favorable to WeStreet's interests.

  
  
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  Maintain updated department procedures and policies to preserve processing consistency and ensure policies and procedures remain aligned with WeStreet's mission.

  
  
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  Prepare, implement, monitor department budget to effectively manage department costs.

  
  
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  Resolve problems and troubleshoot processing issues and member complaints in a manner that ensures quality service to members while protecting the financial interests of WeStreet.

  
  
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  Keep up to date on all training needs and opportunities offered through third party service providers (i.e.: EPCOR and NACHA) that directly impact compliance of the ACH area.

  
  
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  Comply with and ensure that staff complies with applicable laws and regulations, including but not limited to: Bank Secrecy Act, Patriot Act, OFAC, NACHA rules and Regulation E.

  
  
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  Perform other duties as assigned and be available to work additional hours as necessary to accomplish objectives, goals and projects.

  
  
• Accredited ACH Professional (AAP) certification required or must be willing to obtain.

Functional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Leader - Inspires teammates to follow them

Masters (preferred)
Bachelors of Business Administration (required)

Experience with Fiserv DNA or the Fiserv Product Suite is a plus. (preferred)
5 years: Management experience. (required)
7 years: Experience in financial institution operations such as ACH processing, share draft processing, check card disputes and wire transfers. (required)