Director, ID Business Office

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices, and innovative solutions that enable the core services of the Council.

How your work would contribute to our organization and the Twin Cities region:
The Director, IS Business Office, provides strategic and operational leadership to drive transparency, accountability, and business value from IT investments and operations. This role leads the financial, procurement, asset management, software licensing, and service performance functions of Information Services (IS), ensuring alignment with Council priorities. The Director ensures fiscal discipline, resource optimization, and process consistency across the IS business units. This role also supports the Technology Oversight Committee (TOC), collaborating with internal Finance and Procurement departments, and defines strategy for how multiple business functions coordinate and collaborate effectively.

• Directs financial planning, budgeting, and fiscal forecasting for the IS department
• Oversee asset management and software licensing across Council systems
• Leads procurement and vendor oversight for $70M+ in IT spending
• Supports TOC with business case development, financial analysis, and investment reporting
• Implements internal controls, audit compliance, and risk mitigation practices
• Collaborates with ERP and technical teams to integrate reporting and automate data flows
• Leads governance and continuous improvement of IS business functions

Any of the following combinations of completed education in Business Administration, Finance, Accounting, Information Technology, or related field and progressively responsible experience in financial management, procurement, vendor contract administration, asset/license management, or business operations within a technology environment.

• High school diploma/GED and twelve years of experience including five years in leadership or management.
• Associate's degree and ten years of experience including five years in leadership or management.
• Bachelor's degree or higher and eight years of experience including five years in leadership or management.

What additional skills and experience would be helpful in this job (desired qualifications):

• Technology Business Management (TBM) Certification, Project Management Professional Certification (PMP), Information Technology Infrastructure Library (ITIL), or Six Sigma desirable.
• Experience working and collaborating in a diverse, multicultural, and inclusive environment.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of Technology Business Management frameworks and financial transparency practices
• Knowledge of IT governance, budgeting, procurement, and compliance regulations
• Knowledge of operational workflows, business systems architecture, and organizational design
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and ITSM best practices
• Skilled in managing complex budgets, procurement lifecycles, and IT asset portfolios
• Skilled in developing policies and controls that standardize operations and reduce risk
• Skilled in establishing KPIs and operational dashboards to guide business performance
• Skilled in building collaborative partnerships across departments and vendor networks
• Ability to provide strategic leadership to IS business functions and operations
• Ability to align resources and financial plans with long-term Council goals
• Ability to drive change management and adoption of new systems/processes
• Ability to influence and engage senior stakeholders with credible analysis and planning
• Ability to advance business and financial operations knowledge in a technology setting
• Strong vendor management and compliance leadership capabilities
• Ability to balances fiscal discipline, service delivery, and Council-wide transparency needs
• Ability to improves cross-functional coordination and standardization of business operations
• Ability to influence financial decision-making and resource optimization across all IS departments

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Union/Salary Grade: Non-Represented Plan/ Salary Grade L
FLSA: Exempt
Safety Sensitive: No

Work Environment: Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites.

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.