New

Client Services Coordinator

TEKsystems
$24.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, King of Prussia
Dec 23, 2025
Hybrid Client Services Coordinator Location: King of Prussia, PA Schedule: Monday-Friday \| Hybrid (4 days onsite, 1 day remote) Training: Onsite, Monday-Friday, 9:00am-6:00pm Shift After Training: Monday-Friday, 11:30am-8:00pm EST Environment: Corporate Office Overview We are seeking a detailoriented, clientfocused Client Services Coordinator to join our team in a hybrid capacity. In this call center-driven role, you'll support plan sponsors by responding to inbound calls and emails, resolving service issues, and coordinating with crossfunctional teams to ensure an exceptional client experience. This position is ideal for someone who excels in a fastpaced service environment, enjoys problemsolving, and is comfortable managing multiple tasks while maintaining high service standards Key Responsibilities * Serve as a primary point of contact for plan sponsors, responding to incoming calls and emails and resolving client issues using established company policies. * Manage and support a dedicated book of business, ensuring advisors and sponsors receive excellent service and timely administrative support. * Set clear client expectations to avoid misunderstandings around process timelines and deliverables. * Collaborate crossfunctionally with internal teams to troubleshoot and resolve client concerns. * Identify and resolve system tickets at first contact whenever possible. * Share insights and trends with product teams to support platform enhancements. * Participate in scheduled client calls to provide updates, plan statuses, and issue remediation progress. * Document all client interactions and updates within company tools and systems. * Follow up promptly on open items to ensure timely, complete resolution. * Handle escalations professionally, working with Legal and Compliance teams when necessary. * Create, manage, and follow through on service tickets as required. Required Skills & Qualifications * Strong customer service skills with experience supporting highvolume communications. * Excellent administrative abilities and organizational skills. * Ability to think critically, troubleshoot, and solve problems independently. * Strong attention to detail in documentation and followthrough. * Call center experience preferred. * Financial services experience preferred. * Bilingual in Spanish preferred. Work Environment * Corporate, fastpaced, clientfocused environment. * Hybrid schedule (4 days onsite in King of Prussia, 1 remote). * Must be available for full onsite training. Job Type & LocationThis is a Contract to Hire position based out of King of Prussia, PA. Pay and BenefitsThe pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in King of Prussia,PA. Application DeadlineThis position is anticipated to close on Jan 5, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.