Senior Managing Consultant

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who We Are Looking For

The Senior Managing Consultant will play a critical role in building and executing Crisis24's CISO on-Demand offerings for high-net-worth individuals and family offices. This position is instrumental in scaling premium cybersecurity solutions that meet concierge-level service expectations while protecting clients from cyber threats that can escalate to physical violence.

Working closely with the Director of Cyber, this role combines strategic analysis, operational excellence, and client relationship management to develop sustainable, high-margin cybersecurity services. The position involves service development, financial modelling, team building, sales enablement, and partnership cultivation as we scale to a mature service portfolio.

Place of work/Travel: Remote. Travel is required for client meetings and partnership development with wealth management firms and family offices.

What You Will Work On

Service Development & Operations

* Design and refine service delivery models for Cyber Protect

* Develop and maintain SOPs, workflows, and onboarding processes that deliver white-glove client experiences

* Lead capacity planning and scaling decisions, including build vs. buy analysis for service expansion

* Oversee the 6-person support team and 24/7 monitoring capabilities to ensure premium service delivery

Financial & Strategic Analysis

* Build and maintain financial models tracking margins, capacity constraints, and growth projections

* Conduct feasibility studies and strategic alternatives analysis for new service offerings

* Develop business cases that inform executive decision-making on resource allocation and pricing

* Identify operational efficiencies to maintain target margins as the client base scales

Sales Enablement & Business Development

* Create comprehensive sales materials including objections handling guides, conversation starters, and executive presentations

* Develop content tailored for the high-net-worth market, connecting cyber threats to reputation protection and family safety

* Identify and cultivate upsell opportunities within existing Crisis24 client base

Key Account Management

* Support onboarding of high-net-worth clients with white-glove service delivery

* Build and maintain relationships with family office executives and wealth management advisors

* Ensure service delivery meets the concierge-level expectations of ultra-wealthy clients

* Coordinate across Crisis24's broader security infrastructure to deliver integrated solutions

Team Development & Leadership

* Mentor and manage junior team members on strategic analysis, business case development, and client engagement

* Build cross-functional relationships to leverage Crisis24's existing infrastructure and expertise

* Foster a culture of excellence and continuous improvement within the Cyber Practice

Education and professional background:

What You Will Bring

* 5-7 years experience in management consulting, strategy, business operations, or similar analytical roles

* Demonstrated excellence in financial modelling and business case development

* Strong understanding of premium/luxury service delivery models and high-touch client management

* Experience creating polished executive-level presentations and sales enablement materials

* Proven ability to translate complex technical concepts into compelling business narratives

* Strategic thinking with attention to operational details and execution

* Competent skills with office-based software; Microsoft Office suite

* Fluent English (spoken & written)

Preferable:

* Background in cybersecurity, technology services, or family office/wealth management sectors

* Experience with capacity planning and scaling service-based businesses

* Track record of developing successful partnership channels

* Familiarity with the unique needs and expectations of ultra-high-net-worth clients

* MBA or relevant graduate degree

* Relevant cyber security risk management qualification (CISSP, CompTIA)

* Fluency in a second language

Remuneration and benefits: Crisis24 offers an attractive remuneration package aligned to the role and responsibilities.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.