Coordinator, Telecom Special Projects

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Provides telephone system, contact center, and carrier expertise in support of organization initiatives. Represents Telecommunications interests during facility acquisition and expansion projects as well as phone system upgrades or new implementations. Evaluates user needs and technical factors to architect and design telecommunications solutions. Tracks major telecom projects through comprehensive work planning and status reporting.

1. B.S. degree in Information Systems, Business, Engineering, or other related field (or equivalent job experience)
2. Four (4) years experience in IT/Telecom environment utilizing a digital and/or IP voice technology solutions and various carrier voice circuit technologies
3. Demonstrate thorough knowledge of digital and IP phone systems, contact center solutions, and carrier circuits and phone lines. Solid knowledge of IP networking.
4. Must possess excellent analytical and communication (written and verbal) skills; excellent Microsoft Excel skills
5. Must be competent writing policies, procedures, and other communications
6. Demonstrate strong history of project management and technical assessment skills
7. Must be an outstanding team player and possess excellent collaboration skills

Preferred:

1. Six (6) or more years' experience in IT/Telecom environment utilizing a digital and/or IP voice technology solutions and various carrier circuit technologies.
2. Demonstrate strong history of designing phone systems, contact center solutions, and carrier circuit technologies to meet user and business requirements
3. Excellent project coordination skills;
4. Excellent technical troubleshooting skills; excellent problem-solving skills
5. Working knowledge of standard IS technologies such as network protocols, network security, local and wide area networks, MS Active Directory, and wireless networks
6. Experience with Microsoft applications (Office, Visio, Project); experience with ServiceNow or similar solutions
7. Prior healthcare experience strongly preferred