Manager, General Liability Claims

At AmTrust Financial Services, we pride ourselves on fostering a culture of collaboration, innovation, and professional growth. We empower our employees to make meaningful decisions, develop their expertise, and advance their careers in a supportive and dynamic environment.

We are currently seeking an experienced Claims Manager - Commercial General Liability to join our team. This is an exciting opportunity to lead a talented group of Claim Professionals while contributing to strategic initiatives that shape the future of our claims operations. If you're passionate about leadership, technical excellence, and driving results, we invite you to grow with us.

Why Join AmTrust?

Career Development: We invest in your success through ongoing training, mentorship, and advancement opportunities.
• Collaborative Culture: Work alongside industry experts in an inclusive environment that values diverse perspectives.
• Innovation & Impact: Be part of a company that embraces technology and process improvements to deliver exceptional service.
• Stability & Growth: Join a financially strong organization with a proven track record and a commitment to long-term success.

Team Leadership & Oversight

• Maintain proactive oversight of claims to ensure that appropriate strategies are in place and reserves accurately reflect the most probable outcome of the claim.
• Provide technical coaching in the analysis, negotiation, and strategic resolution of claims.
• Mentor and develop team members to further their skills and knowledge.
• Organize team workload, assign projects, and manage resources and results.
• Positively influence the team by coaching and guiding staff through changes in the organization and industry.
• Perform all management-related functions, including performance management, career development and training.

Quality Assurance & Compliance

• Establish and maintain quality controls to ensure work meets or exceeds standards.
• Conduct regular audits of claim files to ensure compliance with claim handling practices.
• Document findings, communicate feedback to team members, and provide additional training as needed.

Operational Excellence

• Approve reserves and payments within designated authority limits and submit recommendations for those exceeding Manager authority.
• Ensure claim handling aligns with policies, procedures, and departmental guidelines.
• Maintain accurate claim records and documentation.

Special Projects & Continuous Improvement

• Assist leadership with special projects requiring advanced claims expertise.
• Identify opportunities for process improvement and efficiency within workflows.

• In-depth knowledge of insurance laws, coverage principles, and industry practices.
• Strong contractual analysis skills to include the analysis of insurance contracts for coverage determinations and other contracts for risk transfer obligations/opportunities.
• Skillful negotiator.
• Strong analytical, leadership, and interpersonal skills.
• Strong communication and problem-solving skills to meet challenges with a high degree of ownership and delivery.
• Ability to manage a diverse group of claims professionals located in multiple offices.
• Ability to mentor, train, and be a leader within the organization.
• Ability to plan, organize, delegate, and develop direct reports.
• Ability to work independently and manage multiple priorities effectively.
• Proficiency with business technology and claims systems.
• Embraces changes; invites feedback related to performance and deals constructively with criticism.

Education & Experience

• Bachelor's degree or equivalent experience (10+ years handling commercial general liability claims).
• Minimum of five (5) years of Commercial General Liability claims experience.
• Valid adjuster's license in multiple jurisdictions or ability to obtain as required.

The expected salary range for this role is $100K-$130K/year.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.