Collector

At Consumers Credit Union, we're not just "The People in Your Corner," we're a certified Great Place to Work! We're currently looking for a Collector to join the team.

We're looking for a Collector to support members who are experiencing all stages of delinquency or default. In this role, you'll combine empathy, education, and professionalism to guide members toward smart payment solutions and financial success.

You'll also help safeguard credit union assets by assessing accounts and determining appropriate next steps, such as initiating repossession, while also supporting members through the redemption process when applicable.

Schedule/Location:

• Ability to work between the hours of Monday - Friday 8:00 am - 6:00 pm; Saturdays up to twice per month from 9:00 am-1:00 pm.
• This is a hybrid position with work from home days along with onsite days based at our Lake Forest corporate office.




• Local Northern IL/Southeastern WI candidates only!

What you'll do as a Collector:

• Assisting members with their financial hardships through inbound and outbound calls or emails.
• Analyzing the financial situation of delinquent borrowers, educating them on their payment assistance options, offering payment arrangements, or assigning accounts for further action when appropriate.
• Maintaining accurate, and up to date documentation on all collections activity.
• Sharing insights, trends, and collaborate with team members and management on daily processes to drive efficiency and support continuous improvement.
• Collaborating with other departments and assist with other tasks as CCU or member needs evolve.

What we are looking for:

• High school diploma or equivalent
• 1+ years' experience in Banking, Collections or Related
• Verbal and written professional communication skills; Bilingual in Spanish preferred
• Computer proficiency and high comfort level working in/toggling between multiple programs simultaneously
• Ability and desire to educate members on credit union tools and resources
• Positive, helpful, team-oriented focus and adaptable to change

Compensation:

The salary range for this role is $20.16 to $30.24 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU:

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.