Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. ** This is a Fully Remote Opportunity within the United States. Must be willing to work Pacific Time Zone Hours** As a successful candidate, you will: The Senior Business Analyst is responsible for leading the strategic development and implementation of process improvement and technology solutions across enterprise patient access. This role has responsibility for improving patient access related workflows, establishing standard work, optimizing technology solutions, and developing effective training programs. Perform and manage complex data analysis to determine process improvement opportunities, evaluate alternatives and prioritize redesign efforts that address the strategic needs of the organization. Serves as a Liaison between access operations and other internal departments. Oversight on all Patient Access initiatives within QBO (QUALITY AND BUSINESS OPTIMIZATION). Business Analysis
Serves as functional and technical consultant on new products, system enhancements and upgrades. Maintain repository of organizational and tactical objectives; develop process documentation, department/unit metrics and key performance indicators. Critically evaluate information gathered from multiple sources; reconcile conflicts; decompose high-level information into details; abstract up from low-level information to a general understanding; and distinguish user requests from underlying true needs. Maintain in-depth understanding of stakeholder's business and program needs, which will allow for proactively offering business process improvements and solutions to improve efficiency. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis. Be the liaison between the business units, technology teams and support teams. Assists management in identifying opportunities to improve business operations and the overall patient experience. Documents current state, recommendations for future state, implementation planning and timeline, and expected benefit. Presents recommendations and full business case to leadership. Oversee and coordinate improvement initiatives across all aspects of patient access including point-of-service scheduling/registration, financial clearance, call center operations, patient referral services, and nurse triage. Drives best practices through influence of leadership team and staff while meeting and exceeding performance targets. Respond to ad-hoc requests and develops effective solutions in a time manner. Coach staff and managers to improve workflow and operational performance.
Project Management/Data Analysis
Act as project manager for all aspects of individual projects (e.g., solution analysis, user experience design, information architecture and content strategy, front and back-end development, technical implementation, testing and quality assurance), serving as primary point-of-contact to stakeholders for related work. Act as liaison with stakeholders and project team members regarding changes to scope and delivery dates, providing regular reports and project dashboards to leadership. Establish relationships with stakeholders to determine project requirements, and create proposals that reconcile stakeholder requirements with service scope and ensure proper setting of expectations (e.g., project goals, scope, participant responsibilities, delivery dates, and governance). Develop detailed project work plans, timelines and budget (if applicable). Maintain project assignments, monitor workloads, and resources to meet project requirements. Frequently reassess project scope to ensure projects are carried out according to established plan and budget. Strong influence skills to align with stakeholders' practices (project management, risk management, etc.), strategies (metrics, goals, outcomes, strategic priorities), and utilizing tactics (negotiation skills, triple constraint, business relationship management principles). Takes the lead in maintaining and improving process automation through system enhancements. Recommends technology solutions through research and analysis of data and business processes. Present analysis and interpretation for operational and business review and planning. Stay current with industry trends and IT solutions. Analyze, review, forecast, and trend big and complex data sets. Performs ad hoc analyses, including prospective modeling and retrospective trending. Able to develop data plans, data request, data acquisition, data cleansing, and perform analytics. Acquiring data from primary or secondary data sources. Work with departmental leaders to outline the specific data needs for each functional unit. Assists management in preparing reports, charts and presentations. Prepares special documents, reports and related materials for staff and executive management meetings as required.
Technical Aptitude
Handle special projects. Participate in annual budget process as it relates to improvement goals and initiatives. Actively participate in design, development and testing of project lifecycles. Provide technical direction and best practices to be followed by the team. Mentor, train, and act as SME where needed. Lead the technical analysis, design, development, testing, implementation and post-implementation support Participate in or lead projects to upgrade or enhance Patient Access systems.
Customer Service
Build sustainable relationships and trust with key stakeholders through open and interactive collaboration. Superior communication skills, i.e. confirm all commitments made in written form following an interaction and delivery of commitments in a timely manner. Approach each engagement with an above and beyond mindset. Performs other related duties as assigned or requested. Qualifications
Your qualifications should include:
Bachelor's Degree Experience may substitute for minimum education requirements. 5+ years of business analysis or Healthcare Management experience. 5+ years of project management/improvement or consulting experience. Project lead responsibilities for at least two (2) large multi-user system implementations
Preferred
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE. |
City of Hope
$46.58 - $74.53 / hr
Dec 23, 2025