Patient Access Liaison

Purpose and Scope

The Patient Access Liaison will play a key role in ensuring timely and sustained access to Tolmar products. In this highly collaborative role, you will serve as a critical liaison among healthcare providers, specialty pharmacies, hub services and internal cross-functional teams. The Patient Access Liaison plays a critical role in managing case-level communications, resolving access issues, supporting data quality, and providing market insights to senior leadership. Your knowledge of payer coverage and access processes for both pharmacy and medical benefit (buy & bill) pathways will create confidence with our providers in their ability to efficiently obtain Tolmar products.

Essential Duties & Responsibilities

• Serve as the primary point of contact for day-to-day communications with the hub and specialty pharmacy partners, ensuring a smooth case management process and an optimal experience for patients & providers
• Monitor patient case progress, reconcile data discrepancies, research case inquiries and provide updates to key stakeholders as needed
• Actively manage all of your assigned cases daily ensuring that the appropriate status is applied to each case
• Leverage data and insights to determine where action is required to move a case forward towards a dispense
• Work independently and collaboratively with key stakeholders to resolve complex access issues, promoting positivity and teamwork
• Conduct weekly 1:1 meetings with sales team to compliantly update them on their cases
• Foster an environment of exceptional customer service to both internal and external customers, addressing requests and escalations accurately, promptly and compliantly
• Educate providers on payer coverage criteria, forms, processes, prior authorizations, appeals, formulary exception requests and documentation requests
• Identify gaps in account knowledge of the acquisition process and provide education/resources to fill those gaps to improve the account and provider experience
• Create awareness with providers of the available patient support programs & services offered by Tolmar and train accounts how to appropriately utilize those resources
• Provide acquisition, billing & coding support to customers utilizing the buy & bill pathway
• Provide stakeholders (internal and external) with updates regarding changes to payers, pharmacies, programs and processes that impact them
• Align with Market Access team regarding payer coverage updates
• Ensure compliance with all relevant regulations and company policies
• Responsible for reporting Adverse Events and Technical Complaints to Tolmar Pharmacovigilance and Patient Safety (PSSP) that you learn of per SOP-00821, Pharmacovigilance and Technical Complaint Reporting.

Core Values

This position is expected to operate within the framework of Tolmar's Core Values:

• Center on People:We commit to support the well-being of our patients. We are committed to treating our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together.
• Are Proactive & Agile:We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.
• Act Ethically:We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace.
• Constantly Improve:We are committed to a collaborative & proactive effort to improve our products, systems, processes, and services by reducing waste, increasing efficiency & improving quality.
• Are Accountable:We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future.

Knowledge, Skills & Abilities

• Excellent working knowledge of hub services, specialty pharmacies and patient support programs
• Deep understanding of the patient access landscape and grasp of the patient access journey in the specialty pharmacy marketplace
• Strong understanding of the U. S. Healthcare reimbursement systems and payers (Medicare, Medicaid and commercial plans) in your assigned region
• Knowledge of coding and billing processes for buy & bill (J-codes, CPT, ICD-10)
• Excellent communication, problem solving and analytical thinking skills
• High attention to detail, diligence and reliability
• Excellent case management skills and ability to work in a cross-functional environment, handling multiple tasks
• Exceptional computer skills (especially Excel)

Education & Experience

• Bachelor's degree required
• 5+ years of pharma/biotech experience
• 2+ years of experience with specialty pharmacy/market access
• Experience in rare disease markets preferred
• Expertise within the pharmacy benefit landscape as well as expertise with buy & bill

Working Conditions

• Office environment; requiring sitting and standing
• Travel as required

Compensation

Tolmar compensation programs are focused on equitable, fair pay practices, including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidate's qualifications and experience.

The pay range for this position at commencement of employment is expected to be between ($165,000-$215,000/year); however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to, geographical location, experience level, knowledge, skills, and abilities.

About Tolmar

Tolmar is proud to have earned a reputation for performance and innovation. Through a progressive company culture, Tolmar has established a legacy as a trusted name in the research, development and manufacturing of high quality topical products used in dermatology, and extended release dosing forms for products commonly used in urology and oncology. Founded in 2006, we are a private company known internationally for our advanced drug delivery capabilities and our unmatched commitment to our partners, and to the patients and provider communities we serve.

Since our inception, Tolmar has produced 22 marketed products supported by 5 New Drug Applications (NDAs) and 17 Abbreviated New Drug Applications (ANDAs) across urology and oncology, and dermatology. With more products forthcoming, our dedicated pipeline reflects Tolmar's future-focused approach.

Tolmar offers exciting opportunities that will leverage your abilities, expand your skills, and reward your contributions in an atmosphere that encourages both personal and professional growth. Additionally, Tolmar offers competitive compensation and excellent benefits, including:

• Competitive and inclusive medical, dental, and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• HSA through our HDHP
• CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage
• Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9%
• Tolmar-paid Life, LTD, and STD insurance coverages, as well as voluntary benefit options
• Employee Assistance Plan, Legal Guidance, and Funeral Planning & Concierge Services
• Adoption and family-planning benefits, Fertility and Family Forming Benefits
• Generous paid time off, including:
• Vacation, sick time, and holidays
• Volunteer time to participate in your community
• Discretionary year-end shutdown

We provide a positive work environment designed around the philosophy of mutual respect and the challenge and rewards of contributing to the continued success of our organization. Tolmar is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.