New

Parking Enforcement Manager

North Carolina State University

$65,000 - $80,000

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Dec 23, 2025

Posting Information

Posting Number	PG194400EP
Internal Recruitment	No
Working Title	Parking Enforcement Manager
Anticipated Hiring Range	$65,000 - $80,000
Work Schedule	Monday - Friday, 8 am - 5 pm; May be expected to work additional hours during peak period, event and/or adverse weather.
Job Location	Raleigh, NC
Department	Transportation Department
About the Department	North Carolina State University Transportation Department (NC State Transportation) is a receipts-supported auxiliary within the Office of Finance and Administration responsible for parking and transit services, managing 20,000 parking spaces, maintenance and operation of 11 parking decks, enforcing parking regulations, parking citation review and appeal and administration of a 10-route transit system serving over 2.7 million riders per year.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	Make an Impact on Campus Every Day Are you a strategic leader who thrives at the intersection of operations, technology, and customer service? Join our team as the Parking Enforcement Manager, where you'll play a vital role in creating a safe, efficient, and welcoming campus environment. Reporting to the Assistant Director, this position leads all aspects of parking enforcement operations-combining data-driven decision-making, people leadership, and hands-on problem solving to deliver high-quality service to the campus community. What You'll Do: Lead & Inspire a High-Performing Team Oversee and support Parking Enforcement Officers across all shifts, including nights and weekends Recruit, train, coach, and evaluate staff while fostering a culture of professionalism, accountability, and customer service Partner with the Parking Enforcement Supervisor to ensure staffing levels, schedules, and workflows meet campus needs Drive Smart, Efficient Operations Direct daily enforcement activities and ensure consistent application of University, local, and State regulations Analyze routes, workloads, and performance metrics to continuously improve efficiency and effectiveness Plan enforcement strategies for special events, high-impact areas, and evolving campus conditions Be the Subject Matter Expert Serve as the technical authority for parking ordinances, enforcement software, vehicles, signage, ticketing devices, and License Plate Recognition (LPR) systems Ensure enforcement equipment, vehicles, and technology are operational, maintained, and future-ready Supervise the LPR ecosystem and leverage analytics to optimize compliance and enforcement strategies Champion Customer Service & Community Relations Resolve complex or escalated customer concerns with professionalism, tact, and empathy Model and instill customer service best practices within the enforcement team Act as a liaison with campus partners such as Campus Police and EMMC to support safety, traffic control, and special events Communicate, Plan & Improve Prepare reports, SOPs, training manuals, and presentations for campus stakeholders Review and update policies to align with departmental goals and regulatory requirements Use data and industry best practices to recommend process improvements and guide strategic decisions Why Work With Us? Leadership with Impact: Your decisions directly shape campus safety, operations, and daily experience Technology-Forward Environment: Work with advanced enforcement systems, LPR analytics, and modern tools Collaborative Campus Culture: Partner with varied departments and stakeholders Professional Growth: Opportunities to lead, innovate, and continuously improve a critical campus service Meaningful Work: Be part of a mission-driven organization serving a vibrant academic community If you're a confident leader who values integrity, innovation, and service-and you're ready to take parking enforcement operations to the next level-we encourage you to apply.
Other Responsibilities	Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications

Minimum Education and Experience	Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.
Other Required Qualifications	Autonomy: Ability to make independent decisions while adhering to established policies and procedures. Ability to collaborate with others and interpret information that is presented in various formats. Conflict Management:Ability to de-escalate situations with both colleagues and customers. Technical Proficiency: Operations experience with or ability to learn a variety of enforcement equipment and technology, including LPR systems, boots, gates, cameras, cellular phones, handheld ticketing devices, parking software, and general office IT. Regulatory Knowledge: Deep understanding of or ability to learn transportation policies and enforcement best practices with the ability to explain, apply and enforce them. Operational Agility: Displays organizational awareness. Ability to adapt policies to changing business trends and interpret complex data.
Preferred Qualifications	Five years experience working in a parking, transportation, or related field. Two years supervisory experience.
Required License(s) or Certification(s)	A valid NC Driver's License is required, and must be maintained as a condition of employment. If the applicant does not hold a current NC Driver's License they must be able to obtain one within 60 days.
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	12/22/2025
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Please include as attachments a resume and cover letter.

Position Details

Position Number	00041044
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Medical Emergencies
Department ID	424001 - Transportation
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.