Knowledge Management Partner

About Us
Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose
The Knowledge Management Partner plays a critical role in building, scaling, and sustaining Capital Bank's enterprise learning and knowledge ecosystem. This role serves as both LMS Lead and Knowledge Management Strategist, ensuring information flows efficiently, learning experiences are consistent, and content remains accurate and up to date. Reporting to the VP of Learning and Development Manager, this partner leads the administration, and optimization of the Bank's Learning Management System (360Learning), while designing knowledge sharing frameworks that drive continuous learning, employee enablement, and operational efficiency across the organization.

Position Responsibilities
LMS Administration & Learning Ecosystem:

• Serve as the primary administrator for 360Learning LMS and all associated learning tools.
• Oversee user access, content uploads, permissions, governance, and analytics.
• Build, support, and maintain learning paths, department onboarding journeys, and professional development tracks aligned with the Bank's competency framework.
• Ensure the LMS remains brand compliant, intuitive and optimized for learner engagement.
• Provide coaching and support to SME Authors on content creation and curation.
• Monitor KPIs (engagement, completion, compliance, user experience) and deliver insights to L&D leadership.
• Monitor search trends, content usage patterns, and learner feedback to improve knowledge accessibility.

Knowledge Management Strategy & Execution:

• Design and implement a bank-wide knowledge management strategy that captures, organizes, and disseminates bank knowledge.
• Establish content governance, version control processes, review cycles, and SME ownership.
• Partner with business units to ensure knowledge assets remain accurate, searchable, and updated.
• Introduce and manage tools that support learning in the flow of work (searchable content, microlearning, performance support tools).
  
  

Project & Change Management:

• Support L&D projects across the bank, ensuring timelines, communications, and deliverables are met.
• Provide clear communication, training, and documentation to support change initiatives.

Onboarding & Training Delivery:

• Develop and maintain onboarding and compliance learning journeys in 360Learning.
• Ensure new hires and temps receive the correct compliance assignments.
• Support the building out of expanded learning opportunities (career pathing, certification prep, talent readiness, AI-powered learning).

Growth & Adaptability:

• Bring forward innovative ideas to improve learning efficiency, engagement, and knowledge sharing.
• Remain flexible and adaptive to evolving business needs, emerging technologies, and the growth of the L&D function.
• Support the expansion of learning operations as the Bank matures (career pathing, certification prep, talent readiness, AI-powered learning enhancements).

Minimum Education & Experience

• 5+ years in Learning & Development, Knowledge Management, Learning Technologies, or similar roles.
• Bachelor's degree in related field preferred.
• Demonstrated expertise in LMS administration.
• Experience with content creation tools (Articulate360, Canva, Camtasia, etc.).

Technical Knowledge and Skills

• Instructional design or change management experience a plus.
• Strong analytical and reporting skills; ability to use data to drive decisions.
• Ability to manage multiple stakeholders, priorities, and projects in a fast-paced environment.
• Excellent communication, facilitation, and influence skills.
• Experience in banking, financial services, or regulated environments preferred but not required.
• Instructional design or change management experience a plus.