New

Customer Project Coordinator

ABB Inc.
life insurance, parental leave, paid holidays, short term disability, long term disability, 401(k), employee discount
United States, Wisconsin, New Berlin
Dec 22, 2025
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Order Execution Manager In this role you willbe responsible forordermanagement, customercommunication, problem resolution, and follow throughfor the Motion High Power division inNew Berlin, ensuringthe customer receives great customer service experience.You willbe responsibleforallactivitiesof the Order to Cashprocessandwork with other internal functions to provide responses to customer requestswhile alsoanticipatingfuture needs. The work model for the role is Hybrid in New Berlin, WI. Your role and responsibilities: Provide positive customer experience by delivering world class customer care and order management, taking ownership of key accounts Manageorder management relatedtransactions with a high degree of accuracy including but not limited to sales orders, project orders, debit/credit memos, payment disputes, and delivery schedules using SAP,SalesForce, and other tools asrequired. Respond to inquiries anddemonstratea sense of urgency when critical issues arise.Demonstrateabilityto influence action across functions as needed to serve the customer. Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functionsto serve the customer better Improve existing customer relationships by forming deep understanding of client requirements and expectations Create and analyze reports as needed to support customers.Demonstrate a willingness to understand reports/metrics in support of continuous improvements Develop creative and proactive solutions to day-to-day and event-based problems.Engage insolutions to process challenges. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: Associate's degree in technical or business discipline and 2+ years of workexperience inCustomer Service, OR high school diploma/GED and 4+years of work experience in Customer Service Proficiencywith an ERP system, SAP preferred Attention to detail and problem-solving abilities Strong verbal and written communication abilities Positive attitude and customer-oriented approach Ability to resolve issues in a timeline manner with the ability to prioritize work Candidates must already have work authorization that would permit them to work for ABB in the US. Preferred Qualifications: Experience with project coordination from order to delivery, coordinating with internal and external parties. Experience in supporting highly customized technical solutions in a low volume, high mix, manufacturing environment. More about us We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions.Every day, we makeadifference forourcustomers by makingtheir operations profitable, safe,and reliable. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.