Warranty Administration Specialist I

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a Warranty Admin Specialist I! In this customer service-oriented role, you will provide warranty administration support on replacement parts orders and work with other business unit warranty administrators to develop and improve warranty processes. HVAC knowledge is highly preferred. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN (Hybrid - Mostly Work from Home - Need to live within driving distance from Plymouth, MN)

What You Will Do

• Lead teams to review and improve existing warranty processes and work with warranty administrators from the business units to review and improve intra-business warranty processes that will effectively reduce overall warranty costs to Daikin Applied
• Respond to customer's inquiries regarding warranty coverage, terms, return policies, and ordering/returns/claims processes
• Review warranty orders for compliance with warranty coverage and terms
• Monitor Verification Report hourly. Review and release orders for warranty replacement parts that comply with warranty administration guidelines
• Maintain accuracy of warranty information in the system
• Monitor Process Report for billing on a weekly basis. Initiate billing of non-returned warranty parts and credit for warranty replacement parts that were initially billed for, have been reclassified, returned, etc.
• Process manual RMAs (Return Material Authorization)
• Process late return letters on a weekly basis

Minimum Qualifications

• 2-4 years of customer service experience in a warranty environment
• Strong computer skills

Preferred Knowledge and Skills

• HVAC Knowledge

Benefits: Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

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The typical hourly pay rate for this position ranges from $23.66 - $36.59 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.