New 
FMO Scheduling Analyst
 American Greetings Corporation | |
 United States, Ohio, Westlake | |
 Dec 22, 2025 | |
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As this is a hybrid role, working out of our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio.
The Field Scheduling and Data Analyst manages all aspects of merchandiser workforce scheduling within the Field Management Organization (FMO). This role oversees a $70M+ scheduling budget, ensuring optimal resource deployment, data integrity, and system performance. The position drives continuous improvement, leads cross-functional initiatives, and ensures scheduling strategies align with overall business goals. Acting as the central link between Field, Sales, and Systems, this analyst delivers accurate forecasting, rapid issue resolution, and operational excellence. Additional responsibilities include but are not limited to the following: * Involvement and leadership of projects and initiatives that enable the Field Management Organization to effectively lead and service our retail customers. * Process documentation and planning to ensure business continuity should issues arise. * Review and analysis of key data points in partnership with third-party vendors and field management leadership to drive improved processes for field execution. ESSENTIAL DUTIES & RESPONSIBILITIES: * Manage and optimize merchandiser scheduling aligned with the budget * Track and coordinate seasonal high-volume scheduling to ensure service readiness * Lead call stratification and assess budget impacts in partnership with Field Management and Sales * Resolve production and scheduling issues quickly with coordinated stakeholder communication * Drive continuous improvement in team efficiency, data integrity, and scheduling systems * Serve as FMO Scheduling Data Steward with ownership of master data accuracy and documentation * Execute data reporting, analysis, and quality assurance for all scheduling-related systems * Lead and support cross-functional scheduling projects and process improvements * Support change management for new programs, process updates, and technology integrations * Align scheduling operations with broader service and business strategies | |